[light bicycle]

Hello MTBR,

Sorry for being late to the party and not participating in the forums in the past. We felt that we needed more experience before talking to customers here. We will try to answer your questions as openly as possible.

If you need warranty support, please fill out the form here. If you have an OEM inquiry or other important private message, then we invite you to contact us directly.

We have learned so much from our customers and it's been very exciting to be a part of the cycling industry. Your trust has allowed us to continually develop our product line and technology. Thank you to those who have given us a chance over the years!

 

[Myers005]

Your company has clearly derived SUBSTANTIAL benefits from the mtbr community as witnessed by multiple threads focused on your products and hundreds, if not thousands, of posts discussing your rims. I suppose it's nice of you to begin participating, but I wonder what you intend to contribute in return? To date I have not seen your company provide any support to this site, such as paid advertising or sponsorship. This particular thread is no more than a free advertisement that you have initiated. What's in it for us and for mtbr?

 

[light bicycle]

Your company has clearly derived SUBSTANTIAL benefits from the mtbr community as witnessed by multiple threads focused on your products and hundreds, if not thousands, of posts discussing your rims. I suppose it's nice of you to begin participating, but I wonder what you intend to contribute in return? To date I have not seen your company provide any support to this site, such as paid advertising or sponsorship. This particular thread is no more than a free advertisement that you have initiated. What's in it for us and for mtbr?

Hi Myers005,

We hope to share some of our knowledge of what we've learned over the years and answer customers questions in a format they are comfortable in. We have noticed the interest on MTBR for our products and would like to provide up to date information to avoid confusion and mis-information. It is harder for a Chinese company to understand the cycling culture and terminology but we feel that we are in a position to participate in a meaningful way now.

We have not done major advertisements, sponsorship and initiated product reviews in the past. This is high on our priority list and we will certainly be contacting MTBR to investigate the possibilities! If you have any suggestions for us on what you would like to see, we'd be happy to hear from you.

 

[LyNx]

If they actually paid for advertising, then they'd have to charge more, you know, kind of like the legit companies who advertise with sites like MTBR and in magazines, who provide sponsorship to local cycling programs, who invest $$$$ in R&D and testing, you know, stuff that ads up and makes honest retail products cost more than the ones sold directly from china using technology/designs stolen from these legit manufacturers.

Your company has clearly derived SUBSTANTIAL benefits from the mtbr community as witnessed by multiple threads focused on your products and hundreds, if not thousands, of posts discussing your rims. I suppose it's nice of you to begin participating, but I wonder what you intend to contribute in return? To date I have not seen your company provide any support to this site, such as paid advertising or sponsorship. This particular thread is no more than a free advertisement that you have initiated. What's in it for us and for mtbr?

 

[jonshonda]

My guess is the person posting as light bicycle is an american distributer who has agreed to be the North American face/voice for Light Bicycle. This person saw an void in the Customer Service department for Light Bicycle, and is now chosing to capatalize on this.

This is my best guess only, but I would think mtbr has helped to generate the majority of the business for light bicycle branded products.

 

[ghettocop]

Hi Myers005,

We hope to share some of our knowledge of what we've learned over the years and answer customers questions in a format they are comfortable in. We have noticed the interest on MTBR for our products and would like to provide up to date information to avoid confusion and mis-information. It is harder for a Chinese company to understand the cycling culture and terminology but we feel that we are in a position to participate in a meaningful way now.

We have not done major advertisements, sponsorship and initiated product reviews in the past. This is high on our priority list and we will certainly be contacting MTBR to investigate the possibilities! If you have any suggestions for us on what you would like to see, we'd be happy to hear from you.

lol........ Instead of "if you have any suggestions for us on what you would like to see" It should read......."what you would like us to steal"

 

[BlownCivic]

Holy **** guys! Give him/her a break. It's not out of the realm of possibility that they actually care about us and providing the best possible customer service. If they bite the hand that feeds them, then go for it. Otherwise, cut the crap!!!

 

[ckspeed]

Exactly, give him a break. I don't see anyone talking about nox, derby and atomik about advertise.

 

[Acme54321]

Exactly, give him a break. I don't see anyone talking about nox, derby and atomik about advertise.

Seriously...

 

[light bicycle]

If they actually paid for advertising, then they'd have to charge more, you know, kind of like the legit companies who advertise with sites like MTBR and in magazines, who provide sponsorship to local cycling programs, who invest $$$$ in R&D and testing, you know, stuff that ads up and makes honest retail products cost more than the ones sold directly from china using technology/designs stolen from these legit manufacturers.

We employ a team of full time engineers and invest a large amount of money in testing equipment and machinery to produce our rims. Each company must choose its own path to sell its products. We are not here to argue about who made what product first, who is copying who etc. There are two sides to every story.

My guess is the person posting as light bicycle is an american distributer who has agreed to be the North American face/voice for Light Bicycle. This person saw an void in the Customer Service department for Light Bicycle, and is now chosing to capatalize on this.

This is my best guess only, but I would think mtbr has helped to generate the majority of the business for light bicycle branded products.

There are a few team members discussing and posting on MTBR and all of them work for Light Bicycle, not a distributor. We are here to try and answer questions as openly as possible and try to contribute to the MTBR forum.

Holy **** guys! Give him/her a break. It's not out of the realm of possibility that they actually care about us and providing the best possible customer service. If they bite the hand that feeds them, then go for it. Otherwise, cut the crap!!!

We thought the forum was a good place to address questions and concerns and to avoid misinformation. It is hard to interpret some of the comments, so we have several people involved to help. We genuinely want to increase our customer service level.

 

[OLx6]

Thanks for posting. Personally I like to see vendors provide intelligent advice and information about equipment on this site.

 

[machine4321]

I think it happens like this. A factory does say "hey, lets copy some product out there and make piles of money" they are obviously a carbon factory and were probably making somthing oe in the bike world. They sell direct under a different brand. Maybe the OE only ordered a run of a thousand rims. Tooling for molds is big dollars, why toss them? After what seems like alot of sales on mtbr, the thought has to enter their minds to the fact they now have a retail bussines and should concentrate on customer support.

Yes they should help out mtbr as it possibly has been the majority of their orders.

 

[jonshonda]

We employ a team of full time engineers and invest a large amount of money in testing equipment and machinery to produce our rims. Each company must choose its own path to sell its products. We are not here to argue about who made what product first, who is copying who etc. There are two sides to every story.

I am 100% for a company supplying quality products to consumers at a lower cost than its competitors. Don't get me wrong.

I do have to ask a few questions though.

1) Does light bicycle own the factory the rims are being produced in?

2) Does this same factory produce carbon rims for other companies?

3) Do the same engineers that work for light bicycle also work on the projects for other companies?

4) Was light bicycle producing carbon rims for bicycles prior to being contracted by outside sources?

 

[LyNx]

Waiting for LB to respond to this, although do you really think they will respond honestly? ut:

I am 100% for a company supplying quality products to consumers at a lower cost than its competitors. Don't get me wrong.

I do have to ask a few questions though.

1) Does light bicycle own the factory the rims are being produced in?

2) Does this same factory produce carbon rims for other companies?

3) Do the same engineers that work for light bicycle also work on the projects for other companies?

4) Was light bicycle producing carbon rims for bicycles prior to being contracted by outside sources?

 

[wheatgerm]

I hope they respond "none of your effin' business".

 

[machine4321]

Haha. Kinda true!

 

[light bicycle]

I am 100% for a company supplying quality products to consumers at a lower cost than its competitors. Don't get me wrong.

I do have to ask a few questions though.

1) Does light bicycle own the factory the rims are being produced in?

2) Does this same factory produce carbon rims for other companies?

3) Do the same engineers that work for light bicycle also work on the projects for other companies?

4) Was light bicycle producing carbon rims for bicycles prior to being contracted by outside sources?

Hi Jonshonda, Thank you for your questions.

1) It is the same owners. There is no "middle man" if that is what you are wondering, and we do not sell our rims (intentionally) to any Trading Companies.

2) Yes

3) Yes. Our engineers may help with OEM projects if they do not have their own engineer(s) on the project.

4) Yes. Selling products direct to consumers was the best way for us to understand what people wanted, and also attract OEM partnerships. Otherwise it is much harder for a younger company to get the opportunity to work with OEM's.

 

[inter]

Any fix for delaminating carbon rim?

My LB wheels are only 1 month old, but the rear one has a delamination spot, about 5 mm long and 3 mm wide.
The rims are matte UD finish. There are some scratches for normal use, I don't mind that.

So any fix or tips to reduce this delamination process?

 

[light bicycle]

My LB wheels are only 1 month old, but the rear one has a delamination spot, about 5 mm long and 3 mm wide.
The rims are matte UD finish. There are some scratches for normal use, I don't mind that.

So any fix or tips to reduce this delamination process?

Hi Inter, Can you send a few pictures to [email protected] ?

If so, please clean up the area before taking photos so we can have a look at what is going on. Once we have a look, we can provide further comments.

 

[jonshonda]

Well, I feel better now about Light Bicycle and their products from the standpoint of them creating products through their own RnD. Not simply taking (stealing) technology others developed/paid for and selling it as their own for a discounted price.