[outback82]

Hi all, i recently bought a second hand hightower v2 my2020. The first owner didn't register the frame. So, i did it, just registered with my name and address, proof of purchase.
I think I can benefit with the lifetime warranty, isn't it?

 

[HuckingKiwi]

I don't know about Santa Cruz but most bike brands requires that the bike be registered within a certain time after the original purchase. For example if you buy a Norco bike from a dealer you need to register it within 90 days.

 

[PJJ205]

If you have the receipt without a name on it to go along with it, sounds like you're good to go.

 

[r-rocket]

Hi all, i recently bought a second hand hightower v2 my2020. The first owner didn't register the frame. So, i did it, just registered with my name and address, proof of purchase.
I think I can benefit with the lifetime warranty, isn't it?

Well, if you knowingly make a false statement claiming you are the original buyer with the intent of gaining financial benefit you are not entitled to under the contract terms, you are committing fraud. Contract fraud.

Given the cost of frames these days, depending on your state it would probably be felony fraud. So if your question is whether or not you can get away with being a felon, then yea you have a decent chance of being able to get away with felony fraud.

 

[outback82]

Well, if you knowingly make a false statement claiming you are the original buyer with the intent of gaining financial benefit you are not entitled to under the contract terms, you are committing fraud. Contract fraud.

Given the cost of frames these days, depending on your state it would probably be felony fraud. So if your question is whether or not you can get away with being a felon, then yea you have a decent chance of being able to get away with felony fraud.

Yes, you're right, i didn't think about it. I think that SC would have state a term within which register the frame. Otherwise such as these misunderstanding like mine could arise. I think there are a lot of frames and bikes registered by second or even third owners out there. Lifetime warranty is a great thing and it is legit that the the very first owner only can benefit. I think SC have to change something in his registering procedure and requirements otherwise lots of people will register used frames

 

[Shark]

Or you could be honest and not claim warranty(if the frame breaks) since you are not the original owner.

Sent from my SM-G991U using Tapatalk

 

[outback82]

Or you could be honest and not claim warranty(if the frame breaks) since you are not the original owner.

Sent from my SM-G991U using Tapatalk

For sure I'll not claim warranty. But I was just making considerations about the registering process. I'm sure lots of people out there don't care about ethic and benefit of the not legit warranty.

 

[jan_kaspar]

It’s such a gimmick to say “lifetime warranty” and then limit who can act on said warranty. It’s either lifetime or it ain’t. Pick one. I broke a Snap-On 1/2” breaker bar I got at a pawnshop and they sent me a brand new one, no questions asked. Now I buy Snap-On. Seems like a simple enough marketing strategy.

 

[ljsmith]

It’s such a gimmick to say “lifetime warranty” and then limit who can act on said warranty. It’s either lifetime or it ain’t. Pick one. I broke a Snap-On 1/2” breaker bar I got at a pawnshop and they sent me a brand new one, no questions asked. Now I buy Snap-On. Seems like a simple enough marketing strategy.

A lifetime warranty on a mountain bike is a lot different than on tools. A mountain bike can be trashed pretty easily in use so the warranties are of course going to be less than generous. I can easily break a mountain bike in 10 seconds, breaking a high quality tool takes a lot.

 

[slapheadmofo]

I don't know about Santa Cruz but most bike brands requires that the bike be registered within a certain time after the original purchase. For example if you buy a Norco bike from a dealer you need to register it within 90 days.

I believe SC is the same.

A look at their website would be a quick and simple way to verify.
💡

 

[r-rocket]

Yes, you're right, i didn't think about it. I think that SC would have state a term within which register the frame. Otherwise such as these misunderstanding like mine could arise. I think there are a lot of frames and bikes registered by second or even third owners out there. Lifetime warranty is a great thing and it is legit that the the very first owner only can benefit. I think SC have to change something in his registering procedure and requirements otherwise lots of people will register used frames

Santa Cruz makes it very clear right in their registration form. No confusion at all as long as people honestly answers that they bought it Used, and don't falsely claim they bought it New.

People can register all the Used bikes they want with Santa Cruz. That's a good thing to do in case they ever have a recall and need to contact everyone who owns a recalled bike they bought used. People just need to answer this question below correctly: Easy to fix if someone does it wrong. Just go back and re-register the bike with the correct information.

 

[slapheadmofo]

Santa Cruz makes it very clear right in their registration form. No confusion at all as long as people honestly answers that they bought it Used, and don't falsely claim they bought it New.

People can register all the Used bikes they want with Santa Cruz. That's a good thing to do in case they ever have a recall and need to contact everyone who owns a recalled bike they bought used. People just need to answer this question below correctly: Easy to fix if someone does it wrong. Just go back and re-register the bike with the correct information.


View attachment 1957189

Actually, upon looking and according to the site, you don't need to register at all.

"Registration
Prior registration is not required for warranty claims. However, registration will make it easier to establish your original ownership and otherwise process your claim. To register your Santa Cruz products, please hit the links below."

 

[r-rocket]

Actually, upon looking and according to the site, you don't need to register at all.

"Registration
Prior registration is not required for warranty claims. However, registration will make it easier to establish your original ownership and otherwise process your claim. To register your Santa Cruz products, please hit the links below."

Yup. You can choose to register or not to register your new or used Santa Cruz at any time. The choices are:

1) Register a bike purchased New: Folks will get any recall information sent to them, and will have a streamlined warranty process.

2) Don't register a bike purchased New: Recall information won't be sent to you. Warranty claims will require additional paperwork when the claim is submitted.

3) Register a used bike: Recall information will be sent to you, but there is no warranty coverage.

4) Don't register a used bike. Recall information won't be sent, to you, no warranty coverage

 

[TwoTone]

It’s such a gimmick to say “lifetime warranty” and then limit who can act on said warranty. It’s either lifetime or it ain’t. Pick one. I broke a Snap-On 1/2” breaker bar I got at a pawnshop and they sent me a brand new one, no questions asked. Now I buy Snap-On. Seems like a simple enough marketing strategy.

Snap On annual rev 2019 3.6 billion.
Yea great comparison.

 

[TwoTone]

Every Bike I've purchased, the receipt has my name.

 

[spaightlabs]

Snap On annual rev 2019 3.6 billion.
Yea great comparison.

Also, snap on breaker bar cost versus SC MTB cost...

Here's another $200 tool versus here's another $3500 MTB frame

 

[TwoTone]

Also, snap on breaker bar cost versus SC MTB cost...

Here's another $200 tool versus here's another $3500 MTB frame

And they don't warranty everything, I've broken different Snap On stuff over the years that they don't cover.
Got a broken snap-ring plier sitting in my box.

 

[cogswell23]

1) Register a bike purchased New: Folks will get any recall information sent to them, and will have a streamlined warranty process.

When I had to do a warranty thing with SCB a couple years back, they asked for proof of purchase even though I had uploaded a pdf of my receipt when I registered the bike. I didn’t mind, but I was kind of surprised by it—like, what was the point of providing proof of purchase at registration? Based on that experience, I wonder what the streamlined warranty process looks like though. Seems to me that it may be the same whether you’ve registered or not.

 

[TwoTone]

When I had to do a warranty thing with SCB a couple years back, they asked for proof of purchase even though I had uploaded a pdf of my receipt when I registered the bike. I didn’t mind, but I was kind of surprised by it—like, what was the point of providing proof of purchase at registration? Based on that experience, I wonder what the streamlined warranty process looks like though. Seems to me that it may be the same whether you’ve registered or not.

That would piss me off. Easy to lose a receipt, that's the point of sending the PDF. I'm proving it right then and there.

 

[Mudguard]

That would piss me off. Easy to lose a receipt, that's the point of sending the PDF. I'm proving it right then and there.

That's how warranties work here. You never deal with the manufacturer, you deal with the place you purchased it from.
No receipt, generally no warranty.
Anyway, in this day and age how hard is it to take a photo of the receipt for major purchases on your phone? It gets backed up in a few places.

As to the OP if they don't require proof of purchase then just tick new.