Self Appointed Judge&Jury
Which is great except if a customer comes in and the shop looks up the price of something. It’s not close enough to what the price is online. The customer goes home and orders it online then returns to have the shop install it. It looks even worse on the customer and quite embarrassing returning to have it installed after inquiring about it. Just price match it and their wouldn’t be an issue. I understand it’s not always possible to price match an online item without actually losing money. Kind of a catch 22.We price match online products regularly, it depends on the sourcing and brand. Sometimes we can't match the price but can get pretty close. Some manufactures wholesale structure makes it impossible to budge.
People sometimes bring us products to install that we have on the shelf and would have sold it to them for the same or close to the same price as they got it from at an online store if only they'd asked. Of course we'll happily install it either way and not make too much fun of them behind their back if they brought the product in (jk!) but just saying that if you're local and frequent a shop it is helpful to the shop and good etiquette to purchase the part there if they have it or can order it in a timely manner and if the price is reasonable.