[Seventh-777]

Not sure what the hell to call this, but has anyone else had this happen? This rack is a month old, and I've emailed Kuat about it.

The little plastic bit on the side comes right out of the rack when I pull up on the wheel retainer. I can pull it out completely and it just falls right out, and it doesn't hold my wheel in at all.

Common problem/easy fix?

 

[otis24]

I can't speak about your rack's malfunction but I can say their customer service was very good to me. How long ago did you email Kuat? When I broke my rack they responded that day. However it was a weekday.

 

[Seventh-777]

I dropped them a line yesterday, but I know it's the weekend so I'm not expecting anything until early next week anyway. Hopefully it's an easy fix - Amazon will probably replace it, but it seems silly to have them send me a whole new rack (and to go through the hassle of returning/reboxing this one) if it's just a small part like this.