Hi, new to this part
I got this Kona Impact 9 months ago, which is new still in mint condition.
i get services and upgrades my bike with a new front chain gear at my local Kona dealer a week ago.
after one week the derailleur snapped off and scratch the frames and did some other damage to the bike.
i dont do crazy off-roading and such. Mostly light downhill, city road and offroad.
what is the chances this to happen?
thx
I got this Kona Impact 9 months ago, which is new still in mint condition.

i get services and upgrades my bike with a new front chain gear at my local Kona dealer a week ago.
after one week the derailleur snapped off and scratch the frames and did some other damage to the bike.

i dont do crazy off-roading and such. Mostly light downhill, city road and offroad.
what is the chances this to happen?
thx