Well I use to remeber sending in my pedals for repairs and service when there was a defect in it and recieving it back within a week since I live in norcal and they are base in socal. Yet this time i sent in my smartys cause i was really having troubles with them and they offer to upgrade them for me to the candy c, but after sending them in three weeks later i still havent gotten them back:madman: . For me nopedal means no riding, which means three weeks of no riding:madman:. I called them about a week after sending them in and asked if they have gotten my pedals yet(to be sure it wasnt lost), and yes they said they had gotten it in and it was to be proccessed and sent back out to the next day. Well about another week past i called them again and they said they recievied it and it was gonna be processed the next day again, and finally now i cant even reach them on the phone. Everytime i call them and dial 0 for the operator after the lady has said all the hours of operation and stuff it say "this option is currently unavailable".:madman: I'm kinda getting furious now, so has anybody had better luck lately?