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Discussion Starter · #1 ·
I really hate to be that guy. Always happy to pay for a quality product that a company stands behind. Going through the warranty process for my DV9 left a very bad taste in my mouth. Ibis for life.....I THINK NOT!

The Ibis DV9 was designed for a teenage girl!!!!!!!!!!!!!! DO NOT BUY!!!!!!!! 7 Year Warranty is Garbage!!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!

I purchased a large GX build when the bike was released late last fall. It was the first Ibis I have ever owned, always wanted one since they had the "Hand Job" cable hanger. Yup, been MTBing since the late 80s. I enjoyed getting back on a hardtail in contrast to my enduro rig. While recovering form a hand injury the bike helped me gain a new appreciation for the convenient local trails, which are flat and relatively not technical (think smooth and twisty). This bike brought lunch loops back in to the mix for me.

Early this spring I discovered a crack in the chainstay. To say I was bummed is an understatement. So I contacted Ibis to warranty the frame and was almost excited and the potential to replace/upgrade to the new Ripley. Ibis was very responsive throughout the claim process, however they ultimately determined that the crack was due to an impact and not manufacturer defect. Given the fact that I was injured much of the time I had this bike and that the bike was never dropped, crashed, or ridden in rocky terrain I find the outcome unacceptable. So basically something must have kicked up form the trial and damaged this frame. Sorry, not interested in owning a frame that was designed for a teenage girl...…..BUYER BEWARE!!!!!!!
 

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So you thought you would be able to replace/upgrade to the new Ripley via the warranty process? You must be joking.

Your post reads kind of like a teenage girl. I'm sure they offered you a crash replacement at a discount, no? Let's see some pics of this crack. If they determined it to be due to an impact, I'll trust them. Ibis has some of the best customer service in the industry and I'd put my faith in their reputation over yours any day. Sorry you cracked your frame, it happens. But to think every crack is manufacturer defect and every and all issues should warranty a full replacement or upgrade to a completely new bike is just not realistic.
 

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Since you don't know how the damage occurred it's hard to know what caused it but if it's not a manufacturing defect it should not be covered under warranty. This would fall under "crash replacement" for most companies.

Post a pic of the damage, it would be more revealing than your lame rant.

Rock strikes happen. if your not prepared to have your carbon frame repaired (costs $300-400), buy a steel frame.

I've only ever heard great things about Ibis warranty and customer service. Your expectations are completely unrealistic asking for a Ripley replacement.
 

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"always wanted one since they had the "Hand Job" cable hanger."


that says a lot about the situation.
 

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Discussion Starter · #5 ·
I would have gladly paid the difference between a DV9 frame and the new Ripley, or would have welcomed a straight replacement frame. Ibis offered a crash replacement at a discount, which I am not interested in. Don't feel safe on a bike that would break so easily, I am done with Ibis for good!! No need to share photos and I don't have any more time to allocate to complaining, just needed to get that off my chest.
 

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I would have gladly paid the difference between a DV9 frame and the new Ripley, or would have welcomed a straight replacement frame. Ibis offered a crash replacement at a discount, which I am not interested in. Don't feel safe on a bike that would break so easily, I am done with Ibis for good!! No need to share photos and I don't have any more time to allocate to complaining, just needed to get that off my chest.
Everythings not a warranty dude. It's a mountain bike, **** happens.
 

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Dude...
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I would have gladly paid the difference between a DV9 frame and the new Ripley, or would have welcomed a straight replacement frame. Ibis offered a crash replacement at a discount, which I am not interested in. Don't feel safe on a bike that would break so easily, I am done with Ibis for good!! No need to share photos and I don't have any more time to allocate to complaining, just needed to get that off my chest.
You've created three posts on the subject so apparently you have the time.
 

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I really hate to be that guy. Always happy to pay for a quality product that a company stands behind. Going through the warranty process for my DV9 left a very bad taste in my mouth. Ibis for life.....I THINK NOT!

The Ibis DV9 was designed for a teenage girl!!!!!!!!!!!!!! DO NOT BUY!!!!!!!! 7 Year Warranty is Garbage!!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!

I purchased a large GX build when the bike was released late last fall. It was the first Ibis I have ever owned, always wanted one since they had the "Hand Job" cable hanger. Yup, been MTBing since the late 80s. I enjoyed getting back on a hardtail in contrast to my enduro rig. While recovering form a hand injury the bike helped me gain a new appreciation for the convenient local trails, which are flat and relatively not technical (think smooth and twisty). This bike brought lunch loops back in to the mix for me.

Early this spring I discovered a crack in the chainstay. To say I was bummed is an understatement. So I contacted Ibis to warranty the frame and was almost excited and the potential to replace/upgrade to the new Ripley. Ibis was very responsive throughout the claim process, however they ultimately determined that the crack was due to an impact and not manufacturer defect. Given the fact that I was injured much of the time I had this bike and that the bike was never dropped, crashed, or ridden in rocky terrain I find the outcome unacceptable. So basically something must have kicked up form the trial and damaged this frame. Sorry, not interested in owning a frame that was designed for a teenage girl...…..BUYER BEWARE!!!!!!!
I was so confused by this post that I actually came in there. Literally thought you were complaining that this bike wasn't suitable for a girl but for some reason you assume that teenage girls don't ride aggressively and couldn't damage a bike. I would like to point you to Racheal Atherton who started shredding the world DH scene when she was a teen. https://en.wikipedia.org/wiki/Rachel_Atherton

Just remember that while you think teenage girls couldn't possibly be more epic than you, you are wrong.

I hear you that bikes shouldn't break but actually bikes totally break and a replacement deal on IBIS is one of the better options you can get. To quote tommy boy:
Tommy: Let's think about this for a sec, Ted, why do they put a guarantee on a box? Hmm, very interesting.

Ted: I'm listening.

Tommy: Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to fell all warm and toasty inside.

Ted: Yeah, makes a man feel good.

Tommy: 'Course it does. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter.

Ted: What's your point?

Tommy: The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.

Ted: But why do they put a guarantee on the box then?

Tommy: Because they know all they solda ya was a guaranteed piece of ****. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me.

Ibis warranty is to prevent their manufacturing a piece of **** and having to shell out. If they do make ****, they got your back. If you break it while using it and it is, in fact, not a piece of ****, then they will give you a nice discount to get you back on your feet. Had a similar thing happen on my Diamondback when I was hit by a car, they offered me a replacement cost on a new frame, even though they were in no way responsible for the car crashing in to me. Turner did the same when I broke an afterburner, they had me send it to them to see if they could fix it, when they couldn't they offered me a replacement cost frame. They weren't responsible for how it broke, I rode it aggressively and it broke. They tried and offered me a bonus to keep me on the the brand.
 

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I understand you're peeved, but starting your conversation with name calling makes you unlikable from the jump. If you want sympathy try presenting evidence and being nice.

I've had the opposite experience with Ibis in terms of customer service as well as overall interaction with their entire staff. I own 3 Ibis bikes including a DV9 with 1200 miles, Hakka with 3000 miles, and OG Ripley with over 5000 miles and they're all running well after some aggressive riding an all of them. I've trashed an Ibis wheel and was offered a replacement wheel at the warranty discount which is more than fair and above industry standards.

I can't speak to your facts because you haven't presented any objective evidence like a picture, but it sounds reasonable on the part of Ibis.

Cheers.
 

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Worth the time to do their replacement offer, then sell the bike to recoop your replacement frame? Use the bonus money to put towards your new bike.

Some people would be happy to have a new bike (frame) at a reasonable used cost you could sell it for.
Or make it even easier, buy the frame then sell just the frame.
 
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