Every now and then, Ibis' customer service is mentioned. Just wanted to let readers, and those thinking about buying an Ibis know about my recent customer service experience. I cleaned by bike and lost one of the plastic guides that hold the rear brake hose in the guide on the top tube. A spare from another build did not work and it appeared that I needed one specially made for the Mojo. I emailed Ibis and within an hour Scot responded and requested my address so that he could send me some for free. The next email was the UPS shipping information. This company takes care of you. Small details are important to them. GREAT CUSTOMER SERVICE!!!!