added rep for proper attitude towards tools.
Abbey should be very careful not alienate potential customers who want a wood handled pedal wrench "...because I can get one"
Confused what you mean by this. I, too, am a tool hoarder, but CustomFab's main client base is mechanics (much like EVT and the late Morningstar Tools)...there's no reason for him to fabricate something that he would need to charge an exorbitant amount for. I see a bike with a fixed cup come running through the shop I'm at maybe 2-3 times a year.
Maybe every third bike needs to have the bottom bracket replaced, and of those, maybe one in four people actually want to pay for it. [Extremely] generously, that's a sub 1% usage of a tool that can usually be solved with a few large washers, a bolt, wrench, and a mallet. It's not nice logic, but the bikes that those are on (now) tend not to be worth fixing, or if they are, the customer usually doesn't want to pay for it.
I don't think he was being particularly snooty--it would be like going to a barbershop and asking why they won't use some leeches on you!