I've tried contacting Giant about this same issue and spoken to my dealer. Service on the forks is only offered through the dealer and both have refused to sell parts. I question, given recent right-to-repair laws, if this is legal.
I found more info on the fork and am compiling everything in this thread: Giant SXC fork parts and service informationDoes anybody know how to do a lower leg service on a Giant SXC 32 air fork? I can't find any instructions or tutorials online. Giant doesn't give any instructions on how to service it. Thanks in advance.
I was able to reach out to a service technician who sent me the repair manual,Does anybody know how to do a lower leg service on a Giant SXC 32 air fork? I can't find any instructions or tutorials online. Giant doesn't give any instructions on how to service it. Thanks in advance.