[kranest]

I just discovered that my rear triangle is 5mm wider than it should be at the dropouts. I have no idea how this happened since I didn't crash or anything. Whenever I put torque on the frame and rock the bike side to side, there's a creaking sound from the back - I'm assuming from the rear triangle being wider than it should be. I have to tighten with the rear skewer to have the right rear dropout fall flush with my cassette.

To get this warrantied by S.C. will I have to send in the rear triangle/frame to get a replacement? If I take pictures and they talk to my LBS, will SC ship out the replacement triangle first and then get the faulty one from me or am I just being wishfully naive? Am I just going to have to live with it until the end of race season and then send in the frame in the fall? Who covers shipping? If you've gone through a warranty situation with Santa Cruz and can answer any of these questions please let me know.

 

[lebikerboy]

If your bike is still under the three year warranty and SC agrees to warranty it, they'll want the rear triangle first before they'll start the process. If however they say it's a result of wear and tear they won't want to see the rear at all. All they want in that case is the $250.00. In either case you'll have to go through your LBS for processing.