I know the bike shops where I live offer a wide range of products and brands, but with one notable exception, they are all abysmal in customer service. I dread going to them for anything and would prefer to buy online when possible, even though I try to buy local in other aspects of my life. Between apathetic salesmen and owners and repair people doing shoddy work, I can't say much good about them. I feel like I could make a killing by opening a shop that cared about their customers here.
I've been to some other shops when I go to Dallas and it seems slightly better, but not great. This got me thinking: are all bike shops this way?
How is the customer service aspect of your local bike shop?
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I've been to some other shops when I go to Dallas and it seems slightly better, but not great. This got me thinking: are all bike shops this way?
How is the customer service aspect of your local bike shop?
Sent from my MotoX using tapatalk