Did you try emailing Hope Tech in the UK directly?
Their CS is usually very good. From you're description it sounds like a pawl, or something associated with a pawl is binding and not releasing but I may be way off.
Off the top of my head: Look at the black part #1 in the exploded drawing here:
http://www.hopetech.com/database/xc_hub+cass_ass_explo+tab.jpg
If there is a small burr then it could cause binding when everything is tightened down.
Honestly though, best bet is to email Hope in the UK.
Their CS is usually very good. From you're description it sounds like a pawl, or something associated with a pawl is binding and not releasing but I may be way off.
Off the top of my head: Look at the black part #1 in the exploded drawing here:
http://www.hopetech.com/database/xc_hub+cass_ass_explo+tab.jpg
If there is a small burr then it could cause binding when everything is tightened down.
Honestly though, best bet is to email Hope in the UK.