This is not going to be easy, but I do need some serious and honest feedback. Having spent most of my life on the consumer side of the counter, I recently decided to put my know-how to work in my LBS. I have to say, it's been brutal. This is not going to be an easy job, and I knew that, having had friends growing up who ran or worked in local shops. Anyway, I am going to hold off on my complaints, and let anyone open up about what they wish, within realistic parameters, that their favorite shop had, or comment on what their favorite shop already does right. I have to say that there were several shops in Tucson where I spent most of my life that bring back fond memories. I don't find much of that in my new locale. Any honest input will be greatly appreciated.