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Discussion Starter · #1 ·
Left two messages over the past 3 days. Not a word from them. Heck all I want to do is clear up something and I would buy a frame.
 

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Yes, though it's been a while since I last had to call. Tim was especially helpful in getting a couple of Vayas for me and my wife when they first came out and Eric was great the following year when I bought my Fargo.
 

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I always was able to speak with someone there immediately whenever I called (3-4 times). Friendly and helpful guys, in my experience.
 

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Loud hubs save lives!
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I left my information with them for the Vaya fork recall. They had a problem because I purchased my bike when I lived in the US, but had since moved to Canada for work. They said it was a US only recall, but they would check on it. I never heard back from them.
 

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Hi 43st, Zach here with Salsa Cycles. I apologize that you hadn't heard back form us on this. Please shoot me an email at [email protected] and we'll work it out. Thanks for your patience with us!
 

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Left two messages over the past 3 days. Not a word from them. Heck all I want to do is clear up something and I would buy a frame.
Sorry I missed you too Cycle64! Shoot me an email at [email protected] with your questions or a phone # and I'll hit you back.
 

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Discussion Starter · #12 ·
Thanks, Andy emailed me and answered all my questions.
 
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