HH is rarely, if ever, in the shop during business hours nowdays, and Beth is at a Primal Quest race. best bet, if you need him directly, would be an e-mail, i suppose.
I don't think e-mail works any better. I tried to order a $1,000 plus worth of upgrades from HH by e-mail and could not get them to respond despite numerous e-mails over a month and a half (April - May time period). I never did hear back from them and decided to go elsewhere. I guess you are left with going to the shop.
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