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9 Posts
I am completely frustrated with HammerHead so much that will no longer buy anything from them. Here's my dilemma. After researching and researching about HH; reading online how HH prides themselves on customer relations and that they want to reserve "45min" with you go over all the specs with their customers, I call up Charles at HH and he assures me there is a frame in my size available and I should get it built-up in 4 weeks. I'm pumped so I ordered and purchased my complete built HH back in Feburary of this year. By communicating by phone i spec out my bike in 10min. Over the course of the 8 weeks while supposedly waiting for my frame to arrive from Titus, i had made some changes to my spec list. Again by phone only to find that when my bike finally arrived in late April it had the wrong shifters, grips, crank, chain, and no seat post skewer clamp that i had specified. For spending over $3600 I was pissed. I figured that I may have confused them by making changes by phone and not by email so I purpose to Charles that he send me the correct shifters and i can live with the rest. He agrees and assures me i will be getting them soon. Well, after several weeks go by i email Charles. There on backorder now. So i wait another 3 weeks and email again. Whoops forgot, NOW they are on back order. Another 3 weeks. Whoops forgot again now they are ordered. The replacement shifters finally arrived the 2nd of July only to find that the shifters were the same ones that came with my bike in the first place!
Long story short - I don't think HH gives enough customer attention. They might be too busy for themselve, but it shouldn't come at the cost of their customers. They have a great bike, but I would suggest getting a RacerX100 rather than getting a HH.
My 2 cents.
Long story short - I don't think HH gives enough customer attention. They might be too busy for themselve, but it shouldn't come at the cost of their customers. They have a great bike, but I would suggest getting a RacerX100 rather than getting a HH.
My 2 cents.