Giant Warranty
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Giant Canada was great with the warranty on my cracked AC. I was offered a new AC frame, free of charge, or a Reign frame for a fair crash replacement price. It took a bit longer than I'd hoped, but it was a result of something that was out of everyone's control (shipping strike).emptybeer said:
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summs it up pretty well.robot said:
Here is my experience...
http://forums.mtbr.com/showthread.php?t=133800
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73 Posts
My experience
I snapped a NRS swing arm within a year of buying the bike and Giant replaced the whole frame. When the new front triangle cracked where the seat and top tube joins within about 9 months, they gave me a new front triangle.
When a small crack started to appear in the same place on the newer front triangle after about 12 months, they told me they were not convinced it was a crack and if it got any bigger they might warranty it. It was round about this time I decided I was sick of cracking frames and ditched the NRS. I made the switch over to cannondales where I have had no problems. Its not that I did anything silly on the bikes, I liked the NRS as a design but they just kept cracking.
Before I had problems with the last NRS frame, I also had a giant TCR road bike. I had a constant creaking in the seat tube I just could not get rid off. The rep from giant had a look at it, and told me there had been a manufacturing fault on the frame where a weld had not been finished off correctly and so they replaced that frame as well.
So in conclusion, I would say that Giant are very good at replacing there frames, I would say however that they do not make quality frames. I say this purely based on my experience and nobody else’s.
I snapped a NRS swing arm within a year of buying the bike and Giant replaced the whole frame. When the new front triangle cracked where the seat and top tube joins within about 9 months, they gave me a new front triangle.
When a small crack started to appear in the same place on the newer front triangle after about 12 months, they told me they were not convinced it was a crack and if it got any bigger they might warranty it. It was round about this time I decided I was sick of cracking frames and ditched the NRS. I made the switch over to cannondales where I have had no problems. Its not that I did anything silly on the bikes, I liked the NRS as a design but they just kept cracking.
Before I had problems with the last NRS frame, I also had a giant TCR road bike. I had a constant creaking in the seat tube I just could not get rid off. The rep from giant had a look at it, and told me there had been a manufacturing fault on the frame where a weld had not been finished off correctly and so they replaced that frame as well.
So in conclusion, I would say that Giant are very good at replacing there frames, I would say however that they do not make quality frames. I say this purely based on my experience and nobody else’s.
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60 Posts
Giant actually makes treks and specialized for them. They are the largest bike manufacturer in the world and stand behind their products. My shop sells them and they are very dependable. As for that newcastle guy....I used to ride an nrs as well but they are a cross country RACE bike. They are not meant for drops and jumps AT ALL. So if you were doing any of that, even small ones....that's not what the bike was designed to handle. I used to jump mine....my rear wheel exploded, and i dented the down tube badly in a crash by kicked it with my shin haha. It's not meant for abuse, but don't hold that experience against giant and think cannondale is any better. Giant does build quality bikes, and they stand behind them too. Better luck next time I guess. BTW...if your a bigger guy, that's also tougher on the frame as I am a 220 monster haha, but even with the jumping I did on it, never cracked for me! Who knows!
Ted_B said:
Crack...crack...crack...crack...
No, honestly I'm looking for a new Giant as well. I got my ATX-860 for more than 8 years now and I want to replace it by a Giant Trance 2. Warranty is one of the issues I'm currently checking too. The ATX-860 frame is still going strong by the way. The only punishment the bike got are drop-offs I made that were about 2 feet to flat concrete. No cracks whatsoever. But I stopped doing the drops after I broke my carpal bone.
For Europe warranty on the Giant Trance is 5 years. Not lifetime as in the U.S.
Cheers,
Wow. If I were you I would never ever have bought a Giant bike again! They would be out of business if it wasn't for their customer support.bleebs said:My experience
I snapped a NRS swing arm within a year of buying the bike and Giant replaced the whole frame. When the new front triangle cracked where the seat and top tube joins within about 9 months, they gave me a new front triangle.
When a small crack started to appear in the same place on the newer front triangle after about 12 months, they told me they were not convinced it was a crack and if it got any bigger they might warranty it. It was round about this time I decided I was sick of cracking frames and ditched the NRS. I made the switch over to cannondales where I have had no problems. Its not that I did anything silly on the bikes, I liked the NRS as a design but they just kept cracking.
Before I had problems with the last NRS frame, I also had a giant TCR road bike. I had a constant creaking in the seat tube I just could not get rid off. The rep from giant had a look at it, and told me there had been a manufacturing fault on the frame where a weld had not been finished off correctly and so they replaced that frame as well.
So in conclusion, I would say that Giant are very good at replacing there frames, I would say however that they do not make quality frames. I say this purely based on my experience and nobody else's.
No, honestly I'm looking for a new Giant as well. I got my ATX-860 for more than 8 years now and I want to replace it by a Giant Trance 2. Warranty is one of the issues I'm currently checking too. The ATX-860 frame is still going strong by the way. The only punishment the bike got are drop-offs I made that were about 2 feet to flat concrete. No cracks whatsoever. But I stopped doing the drops after I broke my carpal bone.
For Europe warranty on the Giant Trance is 5 years. Not lifetime as in the U.S.
Cheers,
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