I'm a dog person
Has anyone made a warranty claim w/ Giant? How's their customer service and turnaround? I'm curious as I'm thinking of getting a new Anthem.
Giant Canada was great with the warranty on my cracked AC. I was offered a new AC frame, free of charge, or a Reign frame for a fair crash replacement price. It took a bit longer than I'd hoped, but it was a result of something that was out of everyone's control (shipping strike).emptybeer said:
summs it up pretty well.robot said:Giant Canada was great with the warranty on my cracked AC. I was offered a new AC frame, free of charge, or a Reign frame for a fair crash replacement price. It took a bit longer than I'd hoped, but it was a result of something that was out of everyone's control (shipping strike).
Cracked a Warp, received a new frame in just one week. Giant is great on warranty, and now they offer a lifetime warranty on all their frames, so don't even worry about it, just go for it!emptybeer said:
Ted_B said:So they have a lifetime warranty just like Trek? That´s been an issue for me but if they have maybe I´ll be buying an Anthem soon.
Wow. If I were you I would never ever have bought a Giant bike again! They would be out of business if it wasn't for their customer support.bleebs said:My experience
I snapped a NRS swing arm within a year of buying the bike and Giant replaced the whole frame. When the new front triangle cracked where the seat and top tube joins within about 9 months, they gave me a new front triangle.
When a small crack started to appear in the same place on the newer front triangle after about 12 months, they told me they were not convinced it was a crack and if it got any bigger they might warranty it. It was round about this time I decided I was sick of cracking frames and ditched the NRS. I made the switch over to cannondales where I have had no problems. Its not that I did anything silly on the bikes, I liked the NRS as a design but they just kept cracking.
Before I had problems with the last NRS frame, I also had a giant TCR road bike. I had a constant creaking in the seat tube I just could not get rid off. The rep from giant had a look at it, and told me there had been a manufacturing fault on the frame where a weld had not been finished off correctly and so they replaced that frame as well.
So in conclusion, I would say that Giant are very good at replacing there frames, I would say however that they do not make quality frames. I say this purely based on my experience and nobody else's.
CupCrazynNJ said:As for that newcastle guy....I used to ride an nrs as well but they are a cross country RACE bike. They are not meant for drops and jumps AT ALL. So if you were doing any of that, even small ones....that's not what the bike was designed to handle.And RACE is exactly what I did on it, don't underestimate the stress that racing can put on a bike. I'm no kid and was never in to jumps or drop off or any of that and like I said I liked the design but the FACT remains I've had 3 NRS frames crack/break. This was a couple of years ago before the new hydroforming and carbon designs, maybe there stronger.
I don't say this to antagonise people and as I said I make my comments on the quality of giant frames based on my experience and my experience alone. I know a lot of people with giant bikes and they have had no problems, but unfortunatly I have!