You are receiving accurate information. I put in a claim in July for a hairline crack on my Trance. Still waiting. It grew a little over the summer, but has held together.Back in September I had a Giant frame that developed a hairline crack. It was under warranty, and qualified for replacement.
So it's approaching the three month mark that I have been without a bike.
The Giant rep tells my dealer that there are no replacement frames available anywhere in the country.
I let them know that I was flexible, and would consider any frame or bike that was in my size (Large mtb, M/L road).
Was told there was not a single frame available anywhere in the last three months. (I am well aware of the supply chain issues that currently exist)
Any insiders here that can confirm this is really the case? Just seems strange such a large manufacturer has literally zero frames available over the course of three months and counting.