[jsma09]

Recently I ordered a new set of bearings for my Santa Cruz through their warranty claim. I thought those were totally free of cost (lifetime), but I got told I have to pay for shipping. That seems kind of a scam to me.

Have you had to pay for shipping the bearings? or just got them for free?

 

[rwo]

Recently I ordered a new set of bearings for my Santa Cruz through their warranty claim. I thought those were totally free of cost (lifetime), but I got told I have to pay for shipping. That seems kind of a scam to me.

Have you had to pay for shipping the bearings? or just got them for free?

Interesting, I lodged my claim yesterday for HTLT bearings so will see if I cop the shipping charge as well.

 

[acer66]

Not my experience but the last time I got new ones was a few years back and that is for a 2014 Heckler if that matters.

Did SC not got bought out?

 

[natas1321]

I usually get 4-5 sets of bearings for my bikes each year and have never been charged for shipping, seems a bit odd for me. I might put in another request for a set here in the next few days and see if that has changed.

Sent from my moto g(7) supra using Tapatalk

 

[Ironchefjon]

Did my bearings last year. Was a pretty easy process....just filled out the form on the website, got a reply in a day letting me know theyre on the way. No charge for shipping. TBH, even if they did charge for shipping, its still a good deal.

 

[PJJ205]

Did my bearings last year. Was a pretty easy process....just filled out the form on the website, got a reply in a day letting me know theyre on the way. No charge for shipping. TBH, even if they did charge for shipping, its still a good deal.

Same experience and opinion here.

 

[jsma09]

Interesting, this just confirms my suspicion that something was odd.

I’ll check with this distributor again and if they insist then I’ll just go somewhere else.

 

[acer66]

Interesting, this just confirms my suspicion that something was odd.

I’ll check with this distributor again and if they insist then I’ll just go somewhere else.

I always go directly to SC via email.

 

[kpdemello]

Gotten new bearings every year for the past four years and never been charged for shipping

 

[Mac_89]

Just had a new set last month and didn't pay a penny. Guess it depends on the distributor. Jungle in the UK are great. Received mine on a next day delivery, no questions asked.

 

[cogswell23]

Interesting, this just confirms my suspicion that something was odd.

I’ll check with this distributor again and if they insist then I’ll just go somewhere else.

Distributor? You don't need to go thru a distributor.

 

[Sparticus]

Distributor? You don't need to go thru a distributor.

We don't need no stinkin' badges

 

[jsma09]

I filled the warranty claim on SC’s website but then got contacted by the local distributor (Bicimax), I didn’t actively look for any of this.

Contacted SC again to see if we can make it right this time around.

 

[CLDSDL43]

Do you have to send old bearings to SC to get new ones?

 

[rwo]

My request was responding to by SCB who forwarded it to the Australian distributor, who responded and said I need to contact a local retailer to lodge the claim. I have a good relationship with the local retailer, so don't anticipate any issues getting this resolved. I will most likely get them to install the bearings anyway to save my buying a press...

 

[natas1321]

Do you have to send old bearings to SC to get new ones?

Nope, you do not.

Sent from my moto g(7) supra using Tapatalk

 

[jsma09]

My request was responding to by SCB who forwarded it to the Australian distributor, who responded and said I need to contact a local retailer to lodge the claim. I have a good relationship with the local retailer, so don't anticipate any issues getting this resolved. I will most likely get them to install the bearings anyway to save my buying a press...

That’s similar to how it went down only that in my case the distributor’s greasy hands are trying to squeeze money off of each little transaction.

It’s like if you bought a bike and had to pay to get it shipped to the store. It doesn’t make any sense, steer away from these guys.

 

[rwo]

The local retailer contacted me this afternoon, bearings (and a pair of fillmore valves) have been ordered and no charge for freight.

 

[jsma09]

SC directly contacted me and they’re sending the bearings free of charge.

They apologized and did not seem very pleased with Bicimax’s attitude. They’ve asked me to forward them all my emails with Bicimax so that they can take action and “improve” their relationship with distributors.

All in all, excellent support from Santa Cruz as usual. I can also speak highly of Stif over at the UK and the Dutch distributor, they’re great! Just stay away from Bicimax if you can.