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Discussion Starter · #1 ·
This is a Fox Talas 120mm ctd kashima coated fork (2014 model), brand new and installed few days ago. I did notice a squeak sound once I sit on the bike. Then Fox told me it was because the seals were dry, so I flipped the bike upside down overnight. Could this mark on the stanchion be from the foam ring being dry? The marks do look like what you would see underneath the foam rings on the lower legs. I noticed a 2nd line next to it. Seems like its the markings from the bushings. I touched both and it seems smooth to me, doesn't feel like its engraved. As you can see, it fades away half way through. Should I be concerned? Or would scratches be more noticeable even when you touch it? If you rub off the oil from that (right) stanchion, that's when the line is noticeable. When there is oil on it, it's hard to see it. Also, if you were to see it head on, you won't be able to see it. Once you shine light to it in an angle, it shows slightly.

Maybe because the fork is brand new, those 2 lines I'm seeing is just wear starting to begin? I can't imagine it being scratches, I haven't even hit the trails yet! If the stanchions are that sensitive, that's ridiculous :S

Here's the images I took to show you guys what I mean:
 

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Could be a foreign object stuck in the foam ring and/or bushings. If you leave it, it could end causing you no end of trouble. Like shoal mentioned, take it back to the lbs and get them to check it over.
 

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I love fox stuff, but you have to stay on top of maintenance. I know it's a new fork, so it looks like that should be a warranty issue. I'd send it to them immediately, or get to your bike shop you bought it from. My old Vanilla fork would show lines like that, and then oil residue on the stanchion, then lots of oil, then bam, new stanchions at $200 and fork overhaul. That is a clear sign of more wear to come, and bigger problems. I'd get it back to them asap so they don't think you did something to it.
 

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Discussion Starter · #5 ·
I love fox stuff, but you have to stay on top of maintenance. I know it's a new fork, so it looks like that should be a warranty issue. I'd send it to them immediately, or get to your bike shop you bought it from. My old Vanilla fork would show lines like that, and then oil residue on the stanchion, then lots of oil, then bam, new stanchions at $200 and fork overhaul. That is a clear sign of more wear to come, and bigger problems. I'd get it back to them asap so they don't think you did something to it.
Oh great... sucks that this fork has screwed me already :S. I'm going to pass by on Monday and see whats up with this fork. The dude from the bike shop saw the photos and told me it may be the break-in period. He then said he's not 100% but just bring the bike in. It's just crazy, I haven't even hit the trails yet and I'm starting to see this already? :S
 

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it can happen, sad to say. Even on a brand new fork. Marz has had far worse QC issues than Fox in recent years, and Rockshox has had a number of 'should-have-been-recalled' issues that they tried to keep out of the public eye. Your specific problem could have been a careless, jaded person assembling your fork, an improperly milled/reamed fork leg due to a bad reaming bit, a random piece of debris getting lodged in your seal or ring during installation, a problem during Kashima coating, etc. It could be a lot of things, and unfortunately, it happens to the worst and best of them. I hope it's nothing, but it's best to let Fox deal with any potential issues. I've called them twice with questions and once with a concern, and they were always really helpful. Best of luck. You'll get it sorted out soon and everything will be great.
 

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Discussion Starter · #7 ·
So I sent the bike in and my local bike shop took off the lowers of the fork. He lubed it and put new oil in it. Once I came to get the bike, he told me there was no 'scratch' on the stanchion. He was looking at it for 5 minutes and found nothing. I tried to show him, but no avail. From what he said to me, all he saw underneath the dust wipers was a small piece of white film. Which could of been a dust from the microfiber cloth that it leaves behind. I ran my thumb across the 2 lines, and felt no indent what so ever. To me it looks like wear from the bushings, even Fox stated it. Could those lines from the bushing be because I'm still in the break in period? This is on the right leg of the fork. I can send the fork in, but it'll take 2 weeks, plus shipping will come out of my pocket :S.

Yesterday I passed by another local bike shop, and asked them what they thought. Once I said it's still brand new, he said "Oh you're fine, don't worry." So now I'm confused on who to believe lol. Maybe this bushing wear (those 2 lines) is a discolouring in the kashima coating. I'll call Fox tomorrow once again, and tell them my situation, but I'm starting to believe I shouldn't worry about it. I can't see the bushings already be damaged or worn, out knowing it's only 2 weeks old.

What do you guys think?
 

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Maybe the upper bushing was improperly inserted such that it buckled and is causing the scratch? Fox just transitioned all of their production to Taiwan. Whatever caused it, I can definitely see it being a QC issue. I would try another shop or send it in to Fox.
 

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Discussion Starter · #9 ·
Maybe the upper bushing was improperly inserted such that it buckled and is causing the scratch? Fox just transitioned all of their production to Taiwan. Whatever caused it, I can definitely see it being a QC issue. I would try another shop or send it in to Fox.
I'll pass by another local bike shop closer to my place tomorrow and see what the mechanic has to say. The bushing wear on the stanchion can't be seen head on though, only on an angle with light shining on it and it's smooth to the touch. That's what confuses me about it. Once oil is on the stanchion, those lines disappear. Once it's dry, you can see those 2 lines. It's just confusing, the 'suspension specialist' at cycle solution where he told me there was no scratch after looking at it for 5 minutes. He took off the lowers cleaned it and all that. So I would assume if there was something wrong with the bushing, wouldn't he catch that? Ah, this hurts my head with all this lol...
 

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Discussion Starter · #11 ·
Just took these photos. This is the bushing wear I'm experiencing. I think the lack of oil in the lowers when I first got the fork could of been the reason for this. I hear during the break in period, having the seals/dust wipers lubed is crucial. Most likely mine wasn't lubed properly.

This photo I cleaned the stanchion with soap and wiped it clean. Notice the line.
Brown Product Metal Technology Bicycle accessory


After compressing the fork a few times allowing the oil on to the stanchion, the bushing wear seems to blend with the kashima coating.
Bicycle accessory Metal Bicycle part Carbon Steel


Should I be concerned and go through the hassle waiting 2 weeks for warranty? Or just ride it out until the wear worsens to the point I pay $200 for new stanchions? I'm sure wear will happen regardless, it's not like I can prevent it lol. :p

**By the way, no flash was used taking the photos-only natural light.**
 

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Discussion Starter · #12 ·
If you bought it locally, what's the fuss about? Ride it and enjoy, if it's truly an issue, it'll show up in time.
Yeah I did. It's almost 2 weeks old I think. My LBS bought it brand new and installed it for me.

I'm just paranoid that's all. Last thing I need is something I paid a lot for break so early. If the wear lines I'm getting now is normal to see during break in period, then I'll be fine. If it is a problem, I would assume oil will start to leak past the dust wipers?
 

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Yeah I did. It's almost 2 weeks old I think. My LBS bought it brand new and installed it for me.

I'm just paranoid that's all. Last thing I need is something I paid a lot for break so early. If the wear lines I'm getting now is normal to see during break in period, then I'll be fine. If it is a problem, I would assume oil will start to leak past the dust wipers?
If your LBS doesn't help you out then I would contact Fox directly. You purchased the fork new so why should you have any doubts? Imagine a few years down the road when you want to sell the fork. If someone sees that they might think you never serviced it and the bushings are worn out. The warranty is only for a year. It's easy to get complacent and go over it. If Fox tells you its fine then I guess there is nothing to worry about and you'll have an e-mail or something to show for it.
 

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Discussion Starter · #14 ·
If your LBS doesn't help you out then I would contact Fox directly. You purchased the fork new so why should you have any doubts? Imagine a few years down the road when you want to sell the fork. If someone sees that they might think you never serviced it and the bushings are worn out. The warranty is only for a year. It's easy to get complacent and go over it. If Fox tells you its fine then I guess there is nothing to worry about and you'll have an e-mail or something to show for it.
Hopefully Fox allows me to send the fork myself and warranty it. Instead of the bike shop doing it for me. I'm sure all they need is the invoice of the fork, from the store I bought it from right?
 

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I'd still get it checked out by a shop at the very least. If there is debris or roughness in your bushings, you will be replacing your stanchions much sooner than you would otherwise.
 
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