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I bought my 2019 GX build XL Ripmo in October, 2018. It of course comes with the Fox Float 36 Performance fork and Fox Float DPX2 Shock. 160mm/ 145mm travel respectively.
I weight 207# and ride fairly aggressively.
In January my shock rebound seemed to have stopped working and the shock felt harsh, so I took it in and my LBS verified there was a problem. They disassembled the shock and found an internal seal that was leaking. They rebuilt the shock under warranty.
In April the fork felt harsh, and was not using as much travel as it should. The LBS took it apart, replaced the thick grease with Fox recommended oil, and replaced the seals under warranty. The fork felt better, but not as plush and controlled as it did initially.
In June, I took the bike back into the LBS because the fork was very harsh. I previously rented two Shockwiz tuners, and had to reduce fork air pressure to 40psi for it to feel compliant, and optimize the tune according to Shockwiz. Even at 40psi, it would still not use all of its travel at that pressure. While at the LBS, I also had them install a 170mm travel kit and perform a full fork rebuild at the same time. The rebuild was done under warranty. The fork still feels stiff and harsh at anything over 45psi. It has 2 volume spacers installed.
Shortly after getting the bike back from the second fork service, the rear shock started making squishy sounds like fluid and air pushing past a seal.
Now the bike is back in the shop and they have sent the shock back to Fox for repair. They claim that Fox uses a Nitrogen charge process when fully rebuilding shocks, and it must be done by the factory. This will take 2 to 3 weeks.
They are still not sure what’s going on with the fork, but have not sent that back yet. They think they can figure that out in the shop. So far, they have removed the two volume spacers. I will not be able to ride and verify until after the shock has returned from Fox.
This seems like an excessive amount of issues from both front and rear suspension on a new bike.
Also frustrating to be without my bike for the better part of July.
Makes me wonder if there is such a thing as a ‘Lemon’ from suspension manufaturers like you sometimes hear about from car manufacturers, or if this is just a really unfortunate fluke.
Sent from my iPhone using Tapatalk
I weight 207# and ride fairly aggressively.
In January my shock rebound seemed to have stopped working and the shock felt harsh, so I took it in and my LBS verified there was a problem. They disassembled the shock and found an internal seal that was leaking. They rebuilt the shock under warranty.
In April the fork felt harsh, and was not using as much travel as it should. The LBS took it apart, replaced the thick grease with Fox recommended oil, and replaced the seals under warranty. The fork felt better, but not as plush and controlled as it did initially.
In June, I took the bike back into the LBS because the fork was very harsh. I previously rented two Shockwiz tuners, and had to reduce fork air pressure to 40psi for it to feel compliant, and optimize the tune according to Shockwiz. Even at 40psi, it would still not use all of its travel at that pressure. While at the LBS, I also had them install a 170mm travel kit and perform a full fork rebuild at the same time. The rebuild was done under warranty. The fork still feels stiff and harsh at anything over 45psi. It has 2 volume spacers installed.
Shortly after getting the bike back from the second fork service, the rear shock started making squishy sounds like fluid and air pushing past a seal.
Now the bike is back in the shop and they have sent the shock back to Fox for repair. They claim that Fox uses a Nitrogen charge process when fully rebuilding shocks, and it must be done by the factory. This will take 2 to 3 weeks.
They are still not sure what’s going on with the fork, but have not sent that back yet. They think they can figure that out in the shop. So far, they have removed the two volume spacers. I will not be able to ride and verify until after the shock has returned from Fox.
This seems like an excessive amount of issues from both front and rear suspension on a new bike.
Also frustrating to be without my bike for the better part of July.
Makes me wonder if there is such a thing as a ‘Lemon’ from suspension manufaturers like you sometimes hear about from car manufacturers, or if this is just a really unfortunate fluke.
Sent from my iPhone using Tapatalk