Finding SRAM small parts?

try this

I've had the same problem and I think I have found a solution.

Go to the SRAM website and download their parts diagrams for your shifters, derailleurs, etc. Once you locate your part and part number from the diagram call their 800 number and ask for tech support. Although they don't show a consumer support line - only dealer support - they will take the call. Tell them that your local shop doesn't seem to know how to get small parts, tell them what you're trying to get and ask for the part number that their distributors use to describe the part your after. It will be different than the SRAM part number. Specifically, you want to get the BTI and the QBP part number(s). QBP and BTI are two of the major parts distributors in the industry. Also ask if they have a way to check the inventory at QBP and BTI.

After all that go back to your LBS with the distributors' part numbers and ask the LBS to order the part for you. Here is the interesting part: QBP and BTI will probably NOT have the part. So... ask someone reliable from your LBS to call SRAM to explain the whole situation, especially the part about neither distributor having the part. The nice folks at SRAM will then get the part from wherever they keep all those little doo-dads and put it in the mail to your LBS - probably free of charge.

I have gotten gear indicator covers and juicy carbon lever contact knobs ( the nice red ones) for my juicy 7's this way and I am about to do it again to get some cap screws for the fluid filler holes in the lever and caliper. (I lost one and stripped another during a rushed bleed job...doh!)

It sounds much more complicated than it actually is.

Good luck.

kev