Hi all, I'm looking for some advice here.
Here's a pic of my rear Bontrager skewer that failed resulting in a pretty bad crash.
https://i58.photobucket.com/albums/g266/eurorider91/P6200814.jpg
Besides a nasty gouge in my tibia from my pedal, I now have a two dents on my downtube.
Although the warranty is over, I consider this something that should never have happened. I am lucky that I wasn't seriously injured.
I think Trek should be liable here regardless of the warranty being expired. Am I being unreasonable in expecting that Trek should replace the skewer and offer me the value of my frame? The frame is from another company (non-Trek/Fisher/Klein) and cost me just over $1000 CAD.
My Trek dealer is in contact with the distributor but it sounds like they would like to brush me off.
Here's a pic of my rear Bontrager skewer that failed resulting in a pretty bad crash.
https://i58.photobucket.com/albums/g266/eurorider91/P6200814.jpg
Besides a nasty gouge in my tibia from my pedal, I now have a two dents on my downtube.
Although the warranty is over, I consider this something that should never have happened. I am lucky that I wasn't seriously injured.
I think Trek should be liable here regardless of the warranty being expired. Am I being unreasonable in expecting that Trek should replace the skewer and offer me the value of my frame? The frame is from another company (non-Trek/Fisher/Klein) and cost me just over $1000 CAD.
My Trek dealer is in contact with the distributor but it sounds like they would like to brush me off.