[Heckler10812]

I was just wondering if I was the only one that feels this way , And its true most all of the shops in town are guilty of it .......and thats poor customer service ! Why is it that when you want to special order somthing for your Mountainbike / Road Bike you are usually the one having to follow up with the order ....Most every bike shop in town is guilty of it ! Is it to much to ask now a days for a return phone call letting you know product avalibility , Correct timeline when product will arrive , or just letting you know if its possiable at all ...........If you have been wronged by a bike shop in EL Paso and would like to vent about it , Please feel free to use this posting as your reply , and please use example ......Im sure all of us have been wronged in one way or the other by poor Bike Shop Customer Service ....

 

[pan]

My experiences aren't El Paso, so forgive me for posting here, but I must vent about LBS's in the Houston area not carrying a fine selection of shock oils/lubricants because it's easier for them to ship back to the manufacturer for overhaul. 3 different shops spat the same line when I was looking recently, and it just reinforces why I am thankful for internet commerce and my repair skills. In this instance however, I ended up getting what I needed from Walmart (synthetic 5-40 oil) and a street motorcycle shop (the damping oil).

Mechanics can't be bothered with rebuilding shocks? Arguably the most complicated piece on a bike, and if air suspended has to be working to ride at all? And you'd have to wait x weeks to get it back? BS.

 

[Scooby-doo]

Just curious if you have been into the Bicycle Company

in El Paso? They seem to be really nice folks. They helped me out no problem at all when I came through there. Just curious and if you have not been there try them out. Maybe you have.

 

[mountaingoat111]

The Bicycle Co. has cool staff, but the owner is an ass.. I buy online, usually.. They are more reliable and I have friends that work at the LBS..

 

[Heckler10812]

Online buying is where its at ! ! ! ! ! !

 

[LCdaveH]

I'll put in a good word for the Crazy Cats. The most important thing for a customer going into a bike or any other store is to simply have someone from the store say something like: Hi, how's it going, how can we help you today.

Of all the bike shops, the Crazies do that consistently best. They also host rides and support the scene. An all around good and postive vibe.

They've also been extra helpful on service stuff.

As far as follow up, the guys there sometimes just come out and say" Call us or check back to follow up.

They have been pretty good in making phone calls to let me know what's up.

Still, I admit I'm always surprised when I get a call and its a bike shop on the other end.

I've worked (non-bike) parts and service. It seems there is always something that needs to be taken care of "right now." Often, it's just hard to sit still long enough to make phone calls unless you do it before or after hours.

$0.02

 

[mountaindewberry]

I have to salute Crazy Cats too. I was going through on the way to LA, and my cassette fell apart. Can't remember the guys name but he went HOME to get an old XTR 8 speed and then sold it to me for like 40 bucks, installed! We were able to ride Franklin Mountains and had a blast. I have no way to repay him except for this stuff right here.

 

[MasChingon]

second that

Crazy Cat is one of the best in EP, I just hate how sometimes you walk into a shop and they treat you like you dont know jack about bikes. I am not an expert but I know what I have learned in the 15+ years that i have been in love with the sport. I guess I should try going in wearing full lycra, then maybe I would look the part.