Todd I just purchased a 2004 Hollowpoint Expert. But with great disappointment I am experiencing serious complications with the Hayes “Nine” hydraulic brakes that were standard equipment on my 2004 Hallowpont Expert. Unfortunately, today I lost complete control on a long down hill decent because of very low braking pressure. You see, about a week after my purchase of my Hallowpont Expert and 3 good rides later I might add, I was able to squeeze my rear brake handles into my handle bar and still the bike would not stop with my rear brakes, side note though my front brakes seems ok. NO LEAKS ANYWERE!!!!!!!!! Before you ask. My LBS were the purchase was transacted was : Performance Bicycle Shop
428 S State Route 59
Suite 106
Naperville, IL, 60540
Performance graciously apologized for the complications and bleed the system and we were good to go for only 1 ride to my dismay, because my 2nd ride which commenced today ended up with tragic results, Unfortunately due to the weak braking system I was forced to go way to fast downhill because my rear brakes once again lost pressure and I could not control my decent. I happened to walk away in one piece but I was banged up pretty bad. On a real serous note, I believe the next time an incident similar to this occurs, it may be fatal or even worse paralyzing. It makes we wonder if there was a recall on these brakes Performance may have unintentionally overlooked? Could it turn out to be Performance is incompetent of servicing Hayes braking system or is there truly an inferior product on your Iron Horse bike? Other than my brake dilemma, this is a great cross country machine, and I have upgraded my EXPERT with the following components: “XTR 960” rear derailleur, “XTR SL- 952” Shifter pods, “XT Hollowtech II FC-M760 “crankset, Michelin “Hot S Wild Grippers” tires, LP Composites “B5” flat bar, Performance “Fort’e “carbon climb bars. While all these upgrades serve me a great purpose that I need to obtain, such as faster/ smother shifting, better cornering tires, stiffer cranks for better power transfer and a flat bar with climb bars for better weight distribution on my ascends, I really did not plan on changing my brakes just to simply STOP my bike. Unfortunately I feel there has to be a manufacturing defect on my braking system. Please help, was there any service advisories Performance may have overlooked or a possible recall by Hayes on the brakes. The Bike was purchase on July 8, 2004 in Naperville, IL. Bottom line, I purchased an Iron Horse product for two reasons, 1. The customer service is repeatedly praised on this web site. 2. Even though I am currently 33 and have resided in the Mid-West since 1992, I was raised in Deer Park and all my family still resides on Long Island. When time permits, I try to return to Long Island once or twice a year, and yes I have pounded my fare share of RP on my trips home. I must say, I am proud to brag the bike is designed by Long Islanders 20 minutes from my parent’s residence, so that sealed the deal. Also, do you gentlemen offer for purchase the shirts with the logo that is on the seat tube “engineered in New York, with the locomotive graphic” I would love to purchase one if you do, I also happen to be a freight train conductor out of Chicago. Thanks in advance
428 S State Route 59
Suite 106
Naperville, IL, 60540
Performance graciously apologized for the complications and bleed the system and we were good to go for only 1 ride to my dismay, because my 2nd ride which commenced today ended up with tragic results, Unfortunately due to the weak braking system I was forced to go way to fast downhill because my rear brakes once again lost pressure and I could not control my decent. I happened to walk away in one piece but I was banged up pretty bad. On a real serous note, I believe the next time an incident similar to this occurs, it may be fatal or even worse paralyzing. It makes we wonder if there was a recall on these brakes Performance may have unintentionally overlooked? Could it turn out to be Performance is incompetent of servicing Hayes braking system or is there truly an inferior product on your Iron Horse bike? Other than my brake dilemma, this is a great cross country machine, and I have upgraded my EXPERT with the following components: “XTR 960” rear derailleur, “XTR SL- 952” Shifter pods, “XT Hollowtech II FC-M760 “crankset, Michelin “Hot S Wild Grippers” tires, LP Composites “B5” flat bar, Performance “Fort’e “carbon climb bars. While all these upgrades serve me a great purpose that I need to obtain, such as faster/ smother shifting, better cornering tires, stiffer cranks for better power transfer and a flat bar with climb bars for better weight distribution on my ascends, I really did not plan on changing my brakes just to simply STOP my bike. Unfortunately I feel there has to be a manufacturing defect on my braking system. Please help, was there any service advisories Performance may have overlooked or a possible recall by Hayes on the brakes. The Bike was purchase on July 8, 2004 in Naperville, IL. Bottom line, I purchased an Iron Horse product for two reasons, 1. The customer service is repeatedly praised on this web site. 2. Even though I am currently 33 and have resided in the Mid-West since 1992, I was raised in Deer Park and all my family still resides on Long Island. When time permits, I try to return to Long Island once or twice a year, and yes I have pounded my fare share of RP on my trips home. I must say, I am proud to brag the bike is designed by Long Islanders 20 minutes from my parent’s residence, so that sealed the deal. Also, do you gentlemen offer for purchase the shirts with the logo that is on the seat tube “engineered in New York, with the locomotive graphic” I would love to purchase one if you do, I also happen to be a freight train conductor out of Chicago. Thanks in advance
