Mountain Bike Reviews Forum banner
1 - 14 of 14 Posts

·
Registered
Joined
·
2,018 Posts
Discussion Starter · #1 ·
Just a quick note,Check your card statements if you have ordered from CRC recently,There could be extra transactions.Phone top ups etc.

Few people reporting it on UK sites
 

·
"El Whatever"
Joined
·
18,889 Posts
Oh, boy... My last order with them was a total mess.

They sent to Mexico the wrong stuff, I had to pay taxes on something I didn't order and I had to pay shipping back to them. Still waiting on the refund.

They sent the right stuff immediately and promised refund on shipping back to them without hesitation but then I got hosed by Mexican Customs (not CRC's fault at all)...

An order of under 300 bucks turned into nearly 500.

Oh, well... and now to start checking my CC. Damn it...
 

·
Registered
Joined
·
3 Posts
I got stung as well for a recent order, check your statements for O2 topup payments and the british red cross. Both of these were under charges, thankfully i paid by credit card so its easily cancelled, would be harder and longer to claim back/cancel if it were a debit card.

hope they get this sorted soon, for now i wont be using CRC for a while!
 

·
Registered
Joined
·
522 Posts
That's me just got stung. I ordered from CRC on the 28th of February and I have a 'O2 Prepay Slough' payment for £15 on the 5th of March.

With the slow service I've had from them recently and now Card fraud I won't be using them again. Luckily this was paid by credit card but now my cards been cancelled and I need to wait for a new one.
 

·
Registered
Joined
·
435 Posts
Bought a few things from CRC recently. Never had a problem with them before. As soon as they charged my card this time, literally thousands of dollars worth of stuff and services were attempted to be fraudulently charged on my card.
 

·
Registered
Joined
·
522 Posts
I emailed CRC on Sunday to make them aware of what happened and I recieved a personnal call today letting me know that they are aware of the problem and are taking this very seriously. I also spoke to my bank today and they are also aware of the problem with transactions linked to CRC and that its currently under investigation.

I'd avoid using any debit or credit card with them for the time being until this is resolved.
 

·
Registered
Joined
·
206 Posts
That's terrible news.

I've ordered loads of stuff from CRC over the years, and never had any issues.

In fact I was so happy with them that I had my Tracer VP custom built there (and they did a great job). Hope they get to the bottom of this soon.
 

·
Registered
Joined
·
522 Posts
Received an update from CRC the other day:

"The independent forensic investigation has shown that our infrastructure was the target of a sophisticated attack which resulted in the theft of card details relating to a number of our customers. Details were being stolen 'real time' and only a small proportion of recent CRC customers were affected.

The access point of the theft has been identified and permanently closed off so we are confident that we have fully addressed any weakness in our infrastructure."

I would urge any of you that have been stung with credit card fraud over the last couple of months after placing an order with CRC to notify them as it would be in your best interest ;) .
 

·
Registered
Joined
·
2,223 Posts
Ordered from them three times. The first two times were good. This last time they sent me a wrong part. I'm just going to ship it back with the instructions on their site because it takes them 3 days to reply to an email. :madman:
 
1 - 14 of 14 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top