Picture?
Cracked Following
Just discovered a crack on my Evil Following on the drive-side seat-stay. Anyone else had this?
Keen to see how Evil / Silverfish respond on Monday morning.
Gutted given how mint the trails around the Surrey Hills will be this weekend. :cryin:
Keen to see how Evil / Silverfish respond on Monday morning.
Gutted given how mint the trails around the Surrey Hills will be this weekend. :cryin:
1 - 20 of 103 Posts
Please let us know how they handle this.
from a quick glance (not an expert by any way), it looks like something hit that spot ,not like a "normal" crack. do you recall any incident where it could have happened ?
my guess is you will be offered a crash replacement,not sure a warranty is the case here but good luck !
also,in the future i would suggest waiting for an official reply before posting so soon.sure, you dont owe nothing to anyone ,but a post like this can hurt a small company like Evil more than you can imagine .just give them a chance to make you happy !
my guess is you will be offered a crash replacement,not sure a warranty is the case here but good luck !
also,in the future i would suggest waiting for an official reply before posting so soon.sure, you dont owe nothing to anyone ,but a post like this can hurt a small company like Evil more than you can imagine .just give them a chance to make you happy !
Man that is a bummer. Hope you can get a good solution figured out!
I completely agree with you. Take care of this issue off of the forms first. And if...... just if this is a legitimate crack it's the first I heard of and I'm positive Evil will take care of you.from a quick glance, it looks like something hit that spot ,not like a "normal" crack.
do you recall any incident where it could have happened ?
my guess is you will be offered a crash replacement,not sure a warranty is the case here but good luck !
also,in the future i would suggest waiting for an official reply before posting so soon.sure, you dont owe nothing to anyone ,but a post like this can hurt a small company like Evil more than you can imagine .
Well Since its the topic, this looks like the same spot, this is mine after my 3rd ride or so totally MY FAULT, I crashed, bike went down into some rocks, sounded aweful haha.
It is cracked and a little squishy,I sanded the paint off so I could look at it better. I spoke to Kevin at Evil, he said he would do a crash replacement if need be.
But that was 5 months ago been riding and giving it a beat down all summer and hasen't grown or gotten worse. So I am not too worried about mine. I have nothing but good things to speak of my Following.
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![Red Carmine Synthetic rubber Leather]()
It is cracked and a little squishy,I sanded the paint off so I could look at it better. I spoke to Kevin at Evil, he said he would do a crash replacement if need be.
But that was 5 months ago been riding and giving it a beat down all summer and hasen't grown or gotten worse. So I am not too worried about mine. I have nothing but good things to speak of my Following.
Chaps I hear what you're saying about seeing what Evil / Silverfish's response is before passing judgement, hence the thread simply asking if anyone else has had this problem - no more no less.
I had similar issues with my old Ibis Mojo but both importer and Ibis looked after me very well and I have nothing but praise for them, and buying an HD in part as a result. I've every confidence Evil will do likewise and I'll continue to be a very happy Following owner and possibly an Insurgent owner too.
I had similar issues with my old Ibis Mojo but both importer and Ibis looked after me very well and I have nothing but praise for them, and buying an HD in part as a result. I've every confidence Evil will do likewise and I'll continue to be a very happy Following owner and possibly an Insurgent owner too.
Wow, epic. You posted pictures of your cracked frame before dealing with the company. That basically guarentees you are going to get horrible service from them now. Very stupid. Good luck!!
Holy sh*t. And another guy has been riding a cracked frame for 5 months?!?! This thread is full of high brain power individuals.
Holy sh*t. And another guy has been riding a cracked frame for 5 months?!?! This thread is full of high brain power individuals.
So judgemental. Good luck!
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
I'm not sure how posting a picture of a possible cracked frame automatically guarantees poor customer service...the only crack problem we got here are what some of you fools are smoking
"high brain power individuals"...ironic, indeed
"high brain power individuals"...ironic, indeed
I think its great he posted here because other Evil owners may want to look out for the same issue. We won't pass judgement on the company until they've had a chance to help the OP but its nice to have a heads up on frame damage asap, so thanks to the OP.
MTBR: Mountain Bike Review. Its good that people posts things like this. It lets others know of what to look for when they run into the same issues. Why keep it to yourselves and the mfg?
Do you think it's an "issue" ?? It looks like a damage from an hit. Why not first clear it out with the company, and than if the handling/solution is not good enough for you, start this thread ?
Ooops posted in wrong place..
I thought I'd update this as it has now been resolved, from my perspective at least.
Evil's view, based on photos provided by the importer, was that this was impact damage and therefore wouldn't warranty it. My LBS sought a second opinion from a local carbon repair specialist, who believed this was a result of a heavy twisting motion on the rear wheel, with the chain stay being flexed outwards and cracking as a result, i.e. not a direct impact. They also noted how thin the frame was at this point, easily being flexed by thumb pressure.
When the replacement rear triangle arrived, the LBS tested the same area and it also flexed with a "crackling" sound. A second replacement was then sent out - this one doesn't flex anywhere near the same amount so has been fitted.
UK law states that the warranty a customer has is with the retailer rather than the manufacturer. Further, in the first 6 months after sale, it is the retailer's responsibility to prove user damage rather than the other way round. Given this and based on the second opinion, plus the flex on the first two triangles, my LBS have decided to honoured the warranty. At this stage, it's not clear whether they will have to cover the cost.
PS For those suggesting I was stupid for posting a thread before sorting the issue with Evil were right - this thread was cited as "not helping my case" in the initial discussions. Thankfully UK law and a decent LBS outweigh such a response.
Evil's view, based on photos provided by the importer, was that this was impact damage and therefore wouldn't warranty it. My LBS sought a second opinion from a local carbon repair specialist, who believed this was a result of a heavy twisting motion on the rear wheel, with the chain stay being flexed outwards and cracking as a result, i.e. not a direct impact. They also noted how thin the frame was at this point, easily being flexed by thumb pressure.
When the replacement rear triangle arrived, the LBS tested the same area and it also flexed with a "crackling" sound. A second replacement was then sent out - this one doesn't flex anywhere near the same amount so has been fitted.
UK law states that the warranty a customer has is with the retailer rather than the manufacturer. Further, in the first 6 months after sale, it is the retailer's responsibility to prove user damage rather than the other way round. Given this and based on the second opinion, plus the flex on the first two triangles, my LBS have decided to honoured the warranty. At this stage, it's not clear whether they will have to cover the cost.
PS For those suggesting I was stupid for posting a thread before sorting the issue with Evil were right - this thread was cited as "not helping my case" in the initial discussions. Thankfully UK law and a decent LBS outweigh such a response.
While I can agree that it's normally a better idea to deal with the company first just to make it easier, but definitely people should come post up stuff like this and how it's handled, that's what the sire is for, not for the manufacturers/brands to just have good publicity.
BTW, felt the same area on my friends Following and you can just hear how thin the material is there, that's why I like my alu Phantom, no worries tossing it down if I have to.
BTW, felt the same area on my friends Following and you can just hear how thin the material is there, that's why I like my alu Phantom, no worries tossing it down if I have to.
....PS For those suggesting I was stupid for posting a thread before sorting the issue with Evil were right - this thread was cited as "not helping my case" in the initial discussions. Thankfully UK law and a decent LBS outweigh such a response.
1 - 20 of 103 Posts
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