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521 Posts
Hey guys,
Recently picked up a Chameleon 29 alloy frameset from Competitive Cyclist. I was hoping to run the chainstays in the longest setting, but upon initial inspection, I noticed the non-drive-side dropout only extends about 11 mm. It looks like the dropout is intended to have another 4 mm of adjustability, but the brake mount hits the seatstay at about 11 mm out. The drive-side chainstay does extend the full 15 mm and the geometry chart on their website seems to indicate the chainstays are intended to have the full 15 mm of adjustability. Is this normal for these bikes, or did I receive a defective frame?
I tried contacting both Santa Cruz and Competitive Cyclist via email and phone a few times over the past week and a half just trying to find out if this is a warranty issue or not, but I still haven't received any real response from either company. I've had some great experiences with Santa Cruz's build quality and customer service in years past, and that was actually one of the main reasons I decided to go with the Chameleon over some of the more competitively priced alternatives. I don't want to be too quick to throw them under the bus, but I know the company is under new ownership as of a few years ago. I'm starting to wonder if maybe their build quality and customer service has suffered as a result.
Recently picked up a Chameleon 29 alloy frameset from Competitive Cyclist. I was hoping to run the chainstays in the longest setting, but upon initial inspection, I noticed the non-drive-side dropout only extends about 11 mm. It looks like the dropout is intended to have another 4 mm of adjustability, but the brake mount hits the seatstay at about 11 mm out. The drive-side chainstay does extend the full 15 mm and the geometry chart on their website seems to indicate the chainstays are intended to have the full 15 mm of adjustability. Is this normal for these bikes, or did I receive a defective frame?
I tried contacting both Santa Cruz and Competitive Cyclist via email and phone a few times over the past week and a half just trying to find out if this is a warranty issue or not, but I still haven't received any real response from either company. I've had some great experiences with Santa Cruz's build quality and customer service in years past, and that was actually one of the main reasons I decided to go with the Chameleon over some of the more competitively priced alternatives. I don't want to be too quick to throw them under the bus, but I know the company is under new ownership as of a few years ago. I'm starting to wonder if maybe their build quality and customer service has suffered as a result.
