[Helicraze]

I have purchased 2 units of Cannondale F5 in October 2010. ! unit for my son and 1 unit for my younger brother. Coincidentally, both units having same problem with the forks and sent to the shop as it is still under warranty. Sad to say after 2 weeks still no response from Cannondale. I decided to contact Cannondale via their email contact address but still no response receive from them.
This is a good lesson for me as I personally owned 4 bikes, Titus Carbon ( Sad the company been acquired), Intense Tracer VP, Specialised Stump Jumper and latest was Lynskey TI.
All the companies I communicated with via email contact have superb customer service.
Never , never buy cannondale even I was thinking to purchase Cannondale Lefty. May be some of you guys are facing the same problem.

Cheers !

 

[Spinning Lizard]

I have purchased 2 units of Cannondale F5 in October 2010. ! unit for my son and 1 unit for my younger brother. Coincidentally, both units having same problem with the forks and sent to the shop as it is still under warranty. Sad to say after 2 weeks still no response from Cannondale. I decided to contact Cannondale via their email contact address but still no response receive from them.
This is a good lesson for me as I personally owned 4 bikes, Titus Carbon ( Sad the company been acquired), Intense Tracer VP, Specialised Stump Jumper and latest was Lynskey TI.
All the companies I communicated with via email contact have superb customer service.
Never , never buy cannondale even I was thinking to purchase Cannondale Lefty. May be some of you guys are facing the same problem.

Cheers !

Cannondale works through its dealers, you need to contact the dealer you bought the bikes from. I sell Cannondale and by far they give more support to us then all of my other brands combined.

 

[MendonCycleSmith]

I'm with the Lizard on this one. Cannondale will bend over backwards to help. A great deal of it has to do with your shops relationship with Cannondale, as well as their local rep.

I don't know anything about your situation, and I'm not saying you're making things up, just so we understand one another.

I would call Cannondales 1-800-726-2453 number, you will get a live person, no voice jail hell. Politely explain your situation, the area you're calling from, and the shop you're working with.

Don't expect them to solve it for you, but I'm willing to bet there's something else in the mix, like, the shop is waiting for the rep to come in on a regular stop rather than being proactive about it, the rep was just there, and will be in a few weeks and they don't feel like dealing with it themselves till then, they don't have a rep in the area right now, the shop is lazy, etc etc etc.

The call to Cannondale should help on a few levels, you'll get to talk to a human and share your pain, you'll start a reverse action, hopefully the inside rep for your region will call the shop, and get the ball rolling etc.

All of this isn't saying your problem will be solved in a week. Sometimes, things take time, parts aren't in stock, etc. Patience and a positive attitude is your friend.

If they are Headshocks, there is no reason they should be just sitting there, at the shop. They need to go back to Cannondale to get fixed. The shop should have boxed them up and sent them out weeks ago. If they are some other brand, it's not Cannondales fault at all. Any brand will tell you, you have a problem with brand X fork on your Trek, Jamis, Raleigh, whatever, the shop should call brand X and they will deal with it.

My money's on the shop as the problem here, not Cannondale.

Good luck.

 

[spartan23]

I was in your situation before (Scalpel warranty claim) and the Cannondale rep has not shown @ the dealer for several weeks.

The dealer then contacted Cannondale directly and sight unseen Cannondale approved to give me a Factory Racing Scalpel (with proof of original purchase) :eekster: :thumbsup:

bottom line its the people that represents Cannondale is at fault- in my case the Cannondale rep who failed to visit the store even when called for.

from what I was told the rep was then terminated by Cannondale :skep:

I'd bug your dealer-

 

[g34343greg]

i had bought a 2010 Cannondale F5 and had a problem with the right side crank arm hitting the chainstay. i told the LBS that i wasn't satisfied with the bike and Cannodale replaced it with a 2011 Trail SL2.

 

[Sacke]

Someone having an intense anti-Cannondale campaign?

First the drg123 threads about the broken Scalpels, and now this... Both times a new user that registers just to complain.

Smells like sabotage...

 

[Buzzaro]

Someone having an intense anti-Cannondale campaign?

First the drg123 threads about the broken Scalpels, and now this... Both times a new user that registers just to complain.

Smells like sabotage...

Nah, most people just ride happily without the forums until something goes wrong and they start looking for answers or an outlet. You know, no gnus is good gnus

 

[Buzzaro]

I'm with the Lizard on this one. Cannondale will bend over backwards to help. A great deal of it has to do with your shops relationship with Cannondale, as well as their local rep.

I don't know anything about your situation, and I'm not saying you're making things up, just so we understand one another.

I would call Cannondales 1-800-726-2453 number, you will get a live person, no voice jail hell. Politely explain your situation, the area you're calling from, and the shop you're working with.

Don't expect them to solve it for you, but I'm willing to bet there's something else in the mix, like, the shop is waiting for the rep to come in on a regular stop rather than being proactive about it, the rep was just there, and will be in a few weeks and they don't feel like dealing with it themselves till then, they don't have a rep in the area right now, the shop is lazy, etc etc etc.

The call to Cannondale should help on a few levels, you'll get to talk to a human and share your pain, you'll start a reverse action, hopefully the inside rep for your region will call the shop, and get the ball rolling etc.

All of this isn't saying your problem will be solved in a week. Sometimes, things take time, parts aren't in stock, etc. Patience and a positive attitude is your friend.

If they are Headshocks, there is no reason they should be just sitting there, at the shop. They need to go back to Cannondale to get fixed. The shop should have boxed them up and sent them out weeks ago. If they are some other brand, it's not Cannondales fault at all. Any brand will tell you, you have a problem with brand X fork on your Trek, Jamis, Raleigh, whatever, the shop should call brand X and they will deal with it.

My money's on the shop as the problem here, not Cannondale.

Good luck.

I agree with Mendon here for the most part, except it may not be the shop or cannondale. Well, Cannondale corporate or the factory anyhow. Could be the Cannondale Rep. I broke a chainstay on my Rush about a year ago and it did take quite a bit of time to get taken care of, almost 3 months. Luckily it was winter, so it wasn't horrible It turned out the the Rep had quit Cannondale without telling anyone and dissappeared off the map. The shop took care of me and gave me a rental bike to ride for over a month, free of charge. I guess my point is, you just don't really know and these things seem to take time. So keep a good relationship with them and have a little patience. It does suck but that's your best option, in my opinion and experience anyhow.

 

[Helicraze]

Thank You Spring Lizard,MendonCycleSmith. Appreciate your advice and will try to call them directly. I have no intention to run down the company as they are top brand but just upset as they did not even response to my mail.
I will be no than patient and will deal with the dealer too as they should take ownership in managing my case.
Sacke, I am not making things up but purely genuine case as I have the serial no with : VM 69829 and VM 69590. Under no circumstances that I would want to sabotage the company as I am just a normal rider/user and seeking opinion and good advise from all.
I am not asking for any replacement of both bikes but just wanted them to look into the issue and rectify.I lived in Malaysia and their agent is located in Singapore.
Instead of waiting, I decided to purchased both new bikes for my son and brother as they just could not wait as we normally ride together.

 

[Sacke]

Thank You Spring Lizard,MendonCycleSmith. Appreciate your advice and will try to call them directly. I have no intention to run down the company as they are top brand but just upset as they did not even response to my mail.
I will be no than patient and will deal with the dealer too as they should take ownership in managing my case.
Sacke, I am not making things up but purely genuine case as I have the serial no with : VM 69829 and VM 69590. Under no circumstances that I would want to sabotage the company as I am just a normal rider/user and seeking opinion and good advise from all.
I am not asking for any replacement of both bikes but just wanted them to look into the issue and rectify.I lived in Malaysia and their agent is located in Singapore.
Instead of waiting, I decided to purchased both new bikes for my son and brother as they just could not wait as we normally ride together.

Ok. Thanks for clarifying.... I apologize for having doubted you.

I guess I was still stirred up after the whole "drg123" -episode.

I hope everything goes well, and that Cannondale finds a way to make you a happy camper again.

 

[Helicraze]

Ok. Thanks for clarifying.... I apologize for having doubted you.

I guess I was still stirred up after the whole "drg123" -episode.

I hope everything goes well, and that Cannondale finds a way to make you a happy camper again.

Sacke, No problem bro.I can understand as you could have gone through experience with people trying to post "intentional sabotage" and creating with many identity. I am professional businessman and will never do such thing.....but purely enjoy my ridings with siblings and fellow members. I just love North America and Europe weather as been in and out there for 20 years but sad Malaysia and Singapore is so humid but we used to it.
My elder brother has been using Cannondale for ages and he is a big fan. That is why, I love their bikes and pick up for my son and brother.I pray they will respond and as our fellow member advice me to keep on calling and I will do so.
I found this website been useful as I could also learn more in my riding.
Anyway, I must thank all of you for your support and advise. I am proud to be one eventhough new to all.

Again, thank you, guys!