[Barety]

So I'm trying to cancel an order that I made with WWC, so when I call them, they don't answer but it tells me to send them an email. I send the email and like 2 sec later, it sends a pre-made email giving choices of articles that may help me on what to do. When I choose one, I get another email saying, "Problem marked as solved" as if they canceled my order. Does that mean that I'll get my refund and that's it or are they still going to personally reply to me and give me the refund?

 

[mcsd]

It’s probably after hours for them now. A couple of months I ordered the wrong item at night and was able to call them in the morning and cancel, it was easy. Just give them a call in the morning during business hours.

 

[Ghost021]

I’ve used the chat function on their site before, for these types of requests. Quick and easy method to touch base with CS.


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[WHALENARD]

Either way guaranteed they'll make it right. I've had a snafu or two of them and it was always remedied over professionally in an acceptable amount of time. Don't sweat it.

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[WhiteDLite]

Love their YouTube channel and they seem great, but their website leaves something to be desired. I did order from them today, they provide some of the best information out there as far as compatibility goes and I think they deserve some business because of that.

 

[MattMay]

They are local to me in SoCal and they’ll make things right. All riders and good dudes.

 

[FrankS29]

Never had an issue with them other than their house brand riding gear seems to be cut for little boys.

I had to cancel one order due to a back order. They responded quickly, the refund didn't show up after a week, so I emailed them back. They responded within 5 minutes that for some reason it didn't process, and they would reprocess it right away. Refund was on my card the next day.

They are good folks to deal with and respond quickly.

 

[kirkB]

WWC is local to me and I have bought many items large and small from them over the years. They are a solid crew and I am sure they will take care of you. They always strive to make it right for the customer.

 

[kevine1785]

Same as others in this thread... I will vouch for them as well. I ordered an oval chainring with the wrong offset and realized it 2 days later.. emailed them and they fixed everything for me no hassel. Good group of guys that want people to enjoy riding... they also make some decent content on YouTube

 

[worldwidecyclery]

Hey Barety, I'm assuming this is totally solved at this point right?

We will always be there to help and reply quickly to emails and cancel orders if needed. We do only answer calls 5 days a week but do always get back to voicemails just like emails.

You do bring up a good point though. Our emails will auto reply with suggested FAQ articles that relate to the text you sent in your email. And it does allow you to "solve" and close the ticket if you find the answer you need in a self service fashion and no longer need a reply. However, you can't cancel your own order so if you read an FAQ about cancelling your order and then said it "solved" your problem and closed the ticket then we would never see the email and the order would not be canceled. This has never caused an issue in the past but it's definitely something we need to adjust to avoid confusion. Thanks for bringing this up! I will be working on how to make this more user friendly ASAP. Also, if you ever have any concern with anything we do, feel free to reach out to me personally on my Instagram @jeffcayley I am always happy to solve problems and take feedback. Cheers! - Jeff (The dude in the YouTube videos and also the CEO 😎)

 

[Barety]

This got solved like a week ago. The guy I kept going back and forth with was awesome. His name is Keith. Give that dude a raise. That man was so cool to work with. It was my first time ordering with you guys at WWC and Keith made it a good one. And keep doing what you're doing Jeff. I'm a big fan of you and your videos. Your videos are hilarious and you guys make my day whenever I see that you guys made a new video, no matter the topic. And don't think that I'm not going crazy inside that the CEO of WWC just replied to my thread. 😂🤙

 

[worldwidecyclery]

Nnooiiccceee! Stoked to hear all that. Thank you so much for the kind words and shopping with us. And honestly thanks for bringing up what you did. I agree it could potentially be confusing and I'm going to make some tweaks to fix that. Thanks again! Ride on 🤘 - Jeff