I recently ordered several items from Cambria Bike including a Park floor pump. A few days after I place the order I receive an e-mail saying that my items have been shipped. The items were listed, but no pump. Ok no big deal, I must have forgotten to order it or they cancelled it because it was out of stock. They did not mention anything about any backordered items. No problem I just go to my LBS and buy a new pump. Problem solved. My stuff comes from Cambria; all the items listed in the e-mail are there. Then a few days later I get another e-mail from Cambria saying that my order has been shipped, no items are listed. Um ok now I am confused. I drop them an e-mail (at the address they provided a link to in the ship confirmation e-mail) asking what was shipped, no response. Then a few days later I get the mystery pump that I had ordered. I send them another e-mail asking about returning it, no surprises here; I do not get a response. I think that they are trying to send me the message that I am SOL. I have two major gripes here. First they should let the customer know AT THE POINT OF PURCHASE if an item is back ordered. I do not go the gas station, buy a Snapple and then after I pay find out I won’t get it for a few weeks. Second is their complete lack of communication, they did not let me know the item was backordered. Then they will not respond to any of my e-mails. This is not my idea of customer service; they’ve got my money, why should they care anymore? I still have the item in the box if they want to pay for shipping so that I can return it, I will retract everything that I have said on here (and will continue to say). If they do not right this wrong I have to say that I’D RATHER RIDE A HUFFY THAN BUY FROM CAMBRIA AGAIN.