I purchased a new frame, fork and wheelset from Universal Cycles in Portland over the phone on July 7th. After they were really helpfull on the phone, things went downhill from there. My frame showed up with the wrong shock so I elected to cancel the order, that was fine with Josh (shop employee). He said he would cancel the order and credit back my credit card. That was 7/15. Well it's now 8/10 and the order is yet to be canceled and my card properly credited. I am tired of calling Universal and hearing how it's a problem with accounting. Cash flow must be real tight these days for them....If you have to cancel an order with them, don't plan on seeing your money anytime soon, if at all.