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Discussion Starter · #1 ·
hi guys

I have a friend who has a 6 year old Klein mountain bike frame (not a trek klein. It has internal cable routing). The deraileur hanger broke off (it isnt replaceable). Trek/Klein told him that they will give him 20% of a new frame. I was surprised. I thought they would do more.

Any opinions? advice?
 

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Was it crash-damaged?

smerusi said:
hi guys

I have a friend who has a 6 year old Klein mountain bike frame (not a trek klein. It has internal cable routing). The deraileur hanger broke off (it isnt replaceable). Trek/Klein told him that they will give him 20% of a new frame. I was surprised. I thought they would do more.

Any opinions? advice?
Typically warranties dont cover crash damage. Is he the original owner?

In my experience, it's best to enlist the help of a good shop when trying to get warranty service. Companies and their reps will usually bend over backwards to keep their retailers happy

As a side note, Trek-made Kleins also have internal routing..
 

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Discussion Starter · #3 ·
thanks for the advice.

Are there Trek made Kleins from 6 years ago that had internal cable routing?
 

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Crp

Even if they can't warranty the frame, Trek has a "customer retention program", so if you break a frame (even if its your fault) you can send in your busted one and they'll sell you a new one at a discount in order to keep you as a customer. I personally have never done it so I don't know exactly how it works...but it might be worth asking your Trek/Klein carring LBS about.
 

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Deraileur hangers just don't break after 6 years. If it were a faulty build 2 things would have happened: 1) they would fix it for free and 2) it would have happened well within the first year.

Bottom line your outa luck. That being said most other companies would leave you high and dry, the 20% off was their crash replacement / retention offer. This is one of the things that make the Trek bikes and Cannondales some of the nicer ones to own in the face of the boutique brands. But i still got much love for the boutique brands and next years bike is probably be a Turner or Intense to replace this years Palomino
 

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If its only yrs old then it is a Trek

smerusi said:
thanks for the advice.

Are there Trek made Kleins from 6 years ago that had internal cable routing?
The last Klein Kleins were 1996 model year...with some of the leftovers being sold as 1997s as well.

And Trek made Kleins still have internal cable routing.

Good luck with that. I'd say 20% off is more than fair. Unless it broke while he was riding to the grocery store he's pretty much SOL. Some manufacturers dont even cover "off road" riding under warranty as it is inhearntly dangerous to products.

I had the bottle braze-on under the downtube damaged by a stick that caught the cage and the Klein rep said "well that's too bad". It was inspected and deemed structurally sound so I kept using it but there was not even an offer for a discount on a new one.
 

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smerusi said:
hi guys

I have a friend who has a 6 year old Klein mountain bike frame (not a trek klein. It has internal cable routing). The deraileur hanger broke off (it isnt replaceable). Trek/Klein told him that they will give him 20% of a new frame. I was surprised. I thought they would do more.

Any opinions? advice?
For a mountain bike frame that's been ridden for six years, 20% off the new frame is a nice offer! Bikes don't last indefinitely, especially aluminum.
 
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