Well, I bought an ibex ignition super in Feburary, been loving it. Recently though I cased a jump and snapped the derailleur hanger. We took it to the bike shop. They called later and said they couldn't get in touch with Ibex to get the hanger, they also told us the derailleur was broken, but they had one in the shop. They told we could try and order it ourselves. Well we got the hanger in a couple days and took it to the shop. When we drove back to pick the bike up they said the hub broken/worn out on the inside, the small chain ring is bent and they don't know what brand the hub is. So they're gonna take the hub off and try to match it up to something. If they cant find it they're gonna order an entire rear wheel.
Im kinda annoyed. They've had the bike for a week or more and they've just now told us about the hub and chain ring. My mom also says shes thinks the bike shop isn't too happy with out choice of not buying from them.
Im pretty sure the small chain ring was bent since we got it as when i took it out of the box it was caught between the chain ring and the frame. It worked fine though unless it fell between the chain ring and frame. Im not sure about the hub. I dont think they need to replace the entire wheel if they cant find the manufactuer of it. Im not sure if it needs to be replaced either, they moved the pedals backwards and the hub wouldnt rotate and the chain would got bunched up. Its done that a couple times when i was riding, but not all the time.
Would any of this be under warrenty? Could we just take the bike back and order a new chainring and ignore the hub? They've fixed the derailleur. Im not to good with mountain bikes, we can do most stuff with bmx's. we could probably replace the chain ring ourselves. Not sure what to do, could use some advice.
Also, the ibex site the hub is a Formula Disk. Ive never heard of formula...is it just a no name brand or could the bike shop order a piece from them or ibex to fix the hub?
Im kinda annoyed. They've had the bike for a week or more and they've just now told us about the hub and chain ring. My mom also says shes thinks the bike shop isn't too happy with out choice of not buying from them.
Im pretty sure the small chain ring was bent since we got it as when i took it out of the box it was caught between the chain ring and the frame. It worked fine though unless it fell between the chain ring and frame. Im not sure about the hub. I dont think they need to replace the entire wheel if they cant find the manufactuer of it. Im not sure if it needs to be replaced either, they moved the pedals backwards and the hub wouldnt rotate and the chain would got bunched up. Its done that a couple times when i was riding, but not all the time.
Would any of this be under warrenty? Could we just take the bike back and order a new chainring and ignore the hub? They've fixed the derailleur. Im not to good with mountain bikes, we can do most stuff with bmx's. we could probably replace the chain ring ourselves. Not sure what to do, could use some advice.
Also, the ibex site the hub is a Formula Disk. Ive never heard of formula...is it just a no name brand or could the bike shop order a piece from them or ibex to fix the hub?