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Crossposted from Trek Forum:
1 week ago I brought my '09 Remedy 9 frame into the Boulder, Colorado Trek Store, Elevation Cycles, with a crack in the top tube / seat tube junction.
Today I was given 2 choices.
1. A kluged together Slash frame out of whatever parts can be found, I was told "it will be mismatched". I was not told all parts would be from the same year even. I would have to pay for the shock.
2. $1100 credit toward the retail purchase of a complete bike at full retail price. It's a $2000 frame.
Let's just say I'm more than a little bit upset and already considering small claims court.
For those considering Trek, caveat emptor. I am more than a little bit diappointed in Trek right now.
I will update this thread with the result of this warranty claim.
Broken 2009 Trek Remedy: Warranty Claim
1 week ago I brought my '09 Remedy 9 frame into the Boulder, Colorado Trek Store, Elevation Cycles, with a crack in the top tube / seat tube junction.
Today I was given 2 choices.
1. A kluged together Slash frame out of whatever parts can be found, I was told "it will be mismatched". I was not told all parts would be from the same year even. I would have to pay for the shock.
2. $1100 credit toward the retail purchase of a complete bike at full retail price. It's a $2000 frame.
Let's just say I'm more than a little bit upset and already considering small claims court.
For those considering Trek, caveat emptor. I am more than a little bit diappointed in Trek right now.
I will update this thread with the result of this warranty claim.
Broken 2009 Trek Remedy: Warranty Claim