A warranty is not for crash damage, it is for defective workmanship, materials, etc.
WOW you are a dooooooosh .picassomoon said:So I bent the hell out of my front Duster on my 2010 HiFi. Probably happened on a tough OTB during a technical descent. I took the wheel to a local Trek dealer shop that did good truing work for me in the past. I'm trying to do my own maintenance but wheelsmithing is something I have zero confidence or ability in. They say the rim is bent really bad and its essentially toast. I believe this, me and my riding buddy could tell just looking at the wheel sitting still that it was bent bad, much more force and it probably would have been more of a taco.
I didn't really consider the wheel warranty until later. Problem is I mentioned crashing when I first came to the shop. When I asked about warranty later they said Trek won't warranty a crashed rim. The bike was purchased at a shop 2+ hours away. I could try to get back there but I don't really have a spare wheel since my HT wheel won't work for this bike. I don't know how soon I could get to the original shop.
There is a second Trek dealer nearby, but their customer service is generally worse. Both shops build decent wheels though, and I have a WTB rim that's in decent shape. I was thinking of just paying one of them to build the other rim around my stock hub from the Bonty wheel.
I guess my question is, would it be worth it to try getting a warranty claim from a different shop and acting like no crash was involved? Or will Trek/any dealer turn me down when they see a bent rim since its probably obvious it is a wreck and not a wheel failure?
Thanks for any advice.
this is the problem...the dealer will know that it was crashed. otherwise i'd support yajosh8 said:Any dealer with a brain can tell the difference between a warranty wheel and a crashed wheel.
Hm, maybe I should have just gone that route. Tempted to grab them anyway, not sure that the fork on the deluxe will fit a 15QR though since those are off a Rumble I.common_man said:this is the problem...the dealer will know that it was crashed. otherwise i'd support ya
what is the cost for a new duster rim anyway? on ebay it's $90 for 2 wheels...