Discussion Starter · #1 ·
bikesdirect.com isn't the cheapest. I found the Diamondback Metric 1 available at diamondback.com for the same price, and a courteous sales rep for service on the phone, though just days after my purchase. Be prepared to pay for adjustments after assembly. Don't be mislead. Their advice that shop assembly will run $50-100 is an unfair expectation. Don't be mislead. Mine arrived with front break problems, untrue tires, gear problems, etc. Are you skilled at these fixes? Would you even know if these fixes were needed? Customer service (Larry) was callous, incoherent, and inexcusable. If you appreciate professional communications and expect to deal with understanding (service-oriented) on issues, this is NOT the company for you. Reach out to brands directly, and visit a shop upfront. Spend your time and money with people who treat you with enthusiasm and respect.