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I've been using a 2004 XC.8 as the fork on my race bike for 16 months now. Recently I noticed the fork wasn't performing the way it used to. I figured it just needed some lube and took it apart. Once apart I noticed it needed some parts so I dropped WB an email.
I have to say that the customer service I received from this point on was unbelivable. All of my emails were answered the same day and requests for parts and service were handled and returned in 24 HRS!!! Folks behind the emails (Tim) and phone calls couldn't have been any more pleasent to deal with. Tim even helped me out of a very sticky situation (litterally) when the Prep M I used to lube the new parts proved to be defective.

FWIW: At 16 months The White went the longest of any fork I've used (Rock Shox, Marz. Fox) before needing parts. The performance of the XC along with the quality is the best I've come across. I don't understand why I don't see more at the races.

Any way just wanted to give credit where it's due.

Mark
 

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Mark M13 said:
I've been using a 2004 XC.8 as the fork on my race bike for 16 months now. Recently I noticed the fork wasn't performing the way it used to. I figured it just needed some lube and took it apart. Once apart I noticed it needed some parts so I dropped WB an email.
I have to say that the customer service I received from this point on was unbelivable. All of my emails were answered the same day and requests for parts and service were handled and returned in 24 HRS!!! Folks behind the emails (Tim) and phone calls couldn't have been any more pleasent to deal with. Tim even helped me out of a very sticky situation (litterally) when the Prep M I used to lube the new parts proved to be defective.

FWIW: At 16 months The White went the longest of any fork I've used (Rock Shox, Marz. Fox) before needing parts. The performance of the XC along with the quality is the best I've come across. I don't understand why I don't see more at the races.

Any way just wanted to give credit where it's due.

Mark
They've got some pretty neat new stuff, too (and all come spec'd with Enduro Wipers).
 

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Hear hear! I've been tooting the White Brothers customer service horn for a long time now. These guys and their parent company, Eko Sport, have been great to me since I bought my first set of replacement air cartridges to install in my old '96 Judy back in the day.

I own two of their forks now, a CX-1 on my 29"er and a 5" DT 1.2 on my Iron Horse MkIII, and they've been awsome. I ham-fisted the rebound adjuster on the DT 1.2 on the first day trying to disassemble it, and they had a new one to me pronto. Oh, and their smart switch to Enduro seals was a very welcomed move.

Their forks are a pleasure to use and their excellent parts support has never left me in the lurch, unlike some other brands I've owned in the recent past.





 
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