There is an old saying that applies here: “First time shame on you, second time shame on me.”Good Morning,
2 Weeks ago I went to a Trek Bicycle Store to Buy a Top Fuel 9.8, They had only 1 left, and it was Large, My size. I used my Trek Credit Card and put a down payment because I was going to travels (WORK) for the rest of the month and It didn't make any sense to get a $6k bike to sit in my apartment for 1 month. I ask several time to the TREK Salesperson if it was ok to do a Layaway on the bike and pick it up in a couple of weeks, he said yes, the store has a 90 DAYS Layaway policy. I put a down payment on Saturday, that next Tuesday, I email the Salesperson to ask about a XXX Bontrager Seatpost for the bike, he doesn't answer, I proceed to call on Wednesday. He tells me that they are out of stock without ETA. On Thursday I receive an email from the same Salesperson saying that he Sold the bike to another customer but he might have allocations for 2 cheaper ones in the next few months but the one I had on Layaway had a lead time of over 400 days.
First of all , I think this is a very low move from a TREK Bicycle Store, specially when I was calling them for parts for that same bike and the fact that TREK has no bikes, all they have are Lead time for over a year.
On Saturday (1 Week after I put the Top Fuel on Layaway),I go back to see the manager and to check if I had other options, the lowest LEAD time was the TOP Fuel 9.9AXS (out of my budget) and a TOP FUEL 9.9 X01. I double the amount of money for the Down payment and order a TOP FUEL 9.9 X01. Between Tuesday and Wednesday I receive a call again saying the the lead time (July 2021) changed to December 2021. I said, OK, lets continue with the order. on Saturday I go again to the store to Triple the amount of money I putted down the first time and the manager tells me the the bike is Out of Stock and cant be ordered anymore. At this point I am thinking that the Manager is delaying the process and not ordering the bike on the spot. He might be delaying the order on purpose to not sell me a bike at a discount or he just might not care enough about the huge mess they did and he is just ordering stuff last minute.
That same Saturday we decide to go with the TOP FUEL 9.9 AXS, today is Tuesday and I still haven't received a confirmation call saying that the order was placed successfully. Today , I will call back in the afternoon to check if the order went thru.
Have this happened to any of you ?
What do you think is happening here?
Is this the way TREK BICYCLE STORES work?, doesn't it damage their image?
And do what? Trek corporate most likely are not going to give you a bike. That shop sucks, but they don't truly work for Trek anymore than your local Ford or GM car dealership work for those brands.
Same. My local said "maybe xmas" on a fuel ex8... the next day I drove up to wisconsin and bought one from a different trek store.Why did you go back? Just find another shop and go for a drive if you have to.
I wanted a 2020 Fuel Ex 7 in july of 2020. Shop told me, yeah, maybe Jan/Feb of 2021. I drove to Tennessee and had one that week.
I decided I wanted a 2021 Slash 8 LAST WEEK. Local said, "LOL, Uh, November 2022." I drove to Alabama on Friday and rode saturday.
You want a bike? Find the bike.
Wake up Bro. NEVER set foot in that shithole shop...ever...again----not even for a tube or lube. ..There is zero excuse for Your situation, and in fact is obviously a low manouver by the shop to sell YOUR bike to someone else for MORE money than they were going to get from selling it TO YOU. They said **** YOU to you. They thought : WHO CARES about this guy. Let's just sell it to someone else for MORE, alas, BEHIND YOUR BACK.
I was poorly treated by some asshat at Fanatic Bike last year and I can tell you, though it used to be my favorite shop, I will never--ever--spend ANOTHER cent in their store, NOR will anyone---in--my--family. NOR will anyone--I know, because I am that influencial. The ONLY way to get back at these types of asshats is to hit them where it hurts : $$$