I have to speak up....mbexx said:Hey guys, let's get one thing straight. We all ride. It's a downright shame we have to regress into this "my bike is better than yours" crap. If you don't like Ellsworths, FINE....good for you. I'm pumped that your proud of your Turner, your Ventana, your Titus. Heck, if you have a Giant Rainier, that's great.
I know over 20 Ellsworth owners, including myself. We all love our bikes. No breaks, no problems, no warranty issues, just a great bike.
You think Tony Ellsworth is in this for the cash??? If you know anything about the bike industry, than you know there's not a manufacturer on the planet that's cleaning up and raking in millions. Is he doing this for free? I sure as heck hope not b/c there are much easier ways to make a buck these days.
Go to your respective forums. Talk amongst yourselves about the bikes you own, and why you love them. Us Ellsworth owners just want to do the same. Without the insults, without the badgering, and without the pretense that we don't know about the product we paid thousands of dollars for....
Great post couldn't of said it better. As an Ellsworth owner I feel our bikes are on par with Chris King quality. A few months after I bought my Ellsworth I got a call from Mrs Ellsworth. She wanted to know how I liked my bike and if there were there any questions.She was very pleasent. To me that was class A customer realations. I have owned 4 other brands and never got a call from the owner.mbexx said:Hey guys, let's get one thing straight. We all ride. It's a downright shame we have to regress into this "my bike is better than yours" crap. If you don't like Ellsworths, FINE....good for you. I'm pumped that your proud of your Turner, your Ventana, your Titus. Heck, if you have a Giant Rainier, that's great.
I know over 20 Ellsworth owners, including myself. We all love our bikes. No breaks, no problems, no warranty issues, just a great bike.
You think Tony Ellsworth is in this for the cash??? If you know anything about the bike industry, than you know there's not a manufacturer on the planet that's cleaning up and raking in millions. Is he doing this for free? I sure as heck hope not b/c there are much easier ways to make a buck these days.
Go to your respective forums. Talk amongst yourselves about the bikes you own, and why you love them. Us Ellsworth owners just want to do the same. Without the insults, without the badgering, and without the pretense that we don't know about the product we paid thousands of dollars for....
which is exactly why are not able to speak to TE's customer service. Every company makes mistakes - it's how you deal with those mistakes that determines what kind of company you are. Tony's customer relations are suspect. While I feel that some of the issues raised are overblown, it's hard to argue with many of the points that the posters in the other thread make.mbexx said:No breaks, no problems, no warranty issues,
I'm 5'11", 195 pounds. I run a Medium Id. Hence a large Id might fit you just right. But you've already excluded Ellsworth from your shortlist for whatever reason (why are you here?). But rather than listening to Steve3 or Damion who like posting negative observations on Ellsworth wouldn't you do better to try one for size ? Or listen to Pete. who's actually experienced problems with Ellsworth frame breakage and resulting negative CS (but reading some of Pete.s' posts might put you off listening to him too) - at least he has put his money where his mouth is and says he has bought a 5-spot. I didn't try a Turner when I bought my Id - I wanted the features that Ellsworth offered and have encountered very positive responses from Ellsworth - I originally ordered a large which was way too big and it was swopped for a medium without any problems and I got a followup call from Ellsworth to make sure everything was fine. So much for poor customer service, but some here (visiting from their home manufacturer forum ?) would consider that exceptional rather than the norm.b_tnilc said:I don't own an Ellsworth. The reason I don't comes down to size. What's up with no XL size bike ever being offerred? If I did try to ride a 19" or a 20" I would have to deal with a WAY extended 27.2mm post! Even at 195lbs, a bike with questionable durability, poor warranty and a hefty price tag, IMO it would not be a wise move for me. Why not 31.6? It seems most of the durable well made frames out there(except for Turner, but he has an XL with a reinforced 21" seat tube) use 31.6. Can anyone shed some light? If I am missing something I apologize...By the way I don't own a Turner either, but since they do offer the XL I would buy the 5 Spot before an ID or Moment, even though I think they are really nice looking bikes.
I was just being honest about my concerns because Ellsworth would be considered if they offered a larger size. The 19 or 20 is an inch shorter in the top tube and 2 to 3 in the seat tube of most XL's. If they ever made an XL I would seriously consider one(maybe someone will see this post). Anyway wasn't trying to offend but I am 6'4" with long arms and legs. I still don't understand the 27.2mm post size. Does anyone know benefits of this?TruckeeLocal said:I'm 5'11", 195 pounds. I run a Medium Id. Hence a large Id might fit you just right. But you've already excluded Ellsworth from your shortlist for whatever reason (why are you here?). But rather than listening to Steve3 or Damion who like posting negative observations on Ellsworth wouldn't you do better to try one for size ? Or listen to Pete. who's actually experienced problems with Ellsworth frame breakage and resulting negative CS (but reading some of Pete.s' posts might put you off listening to him too) - at least he has put his money where his mouth is and says he has bought a 5-spot. I didn't try a Turner when I bought my Id - I wanted the features that Ellsworth offered and have encountered very positive responses from Ellsworth - I originally ordered a large which was way too big and it was swopped for a medium without any problems and I got a followup call from Ellsworth to make sure everything was fine. So much for poor customer service, but some here (visiting from their home manufacturer forum ?) would consider that exceptional rather than the norm.
Some Ellsworth owners, myself included, can be a little sensitive due to the volume of unfounded negative posts - I've tried to point folks to a more reasonable source for information in this thread. Anyway you can always approach Ellsworth's Technical Support and/or Customer Service about your questions. My guess is that they've standardized on the 27.2mm seatpost size and related tubing in their design. Plus you can always get a longer stem, a layback seatpost (although Ellsworth specifically says not to), and longer cranks (which would work well with the Id due to the higher BB). Whatever. It's your toy you're looking to get. Please use and enjoy whatever you end up with.b_tnilc said:I was just being honest about my concerns because Ellsworth would be considered if they offered a larger size. The 19 or 20 is an inch shorter in the top tube and 2 to 3 in the seat tube of most XL's. If they ever made an XL I would seriously consider one(maybe someone will see this post). Anyway wasn't trying to offend but I am 6'4" with long arms and legs. I still don't understand the 27.2mm post size. Does anyone know benefits of this?
I live in San Diego County CA, home of Tony E's business. When I was looking for frame, I considered the Truth. I see a lot of Truths on my rides. More than any other boutique brand. I talked to owners and most were very happy with their bikes. I had read all the stories about his business practices and frame problems. I did meet a rider on an XCE who said he did ride a Truth until he broke 2 frames and went with a Turner.steve3 said:Speaking for myself, I brought up this topic for information on Tony's business policies. The extent to which I volunteered info was that i worked for a bike shop and Tony hung up on the manager and owner on several occasions. Next, Ellsworth bikes aren't available anymore around here. Why? They will not deal with the company due to service. Other than that, really, Tony made bizarre posts and stepped in a pile of s**t himself. No one made him do it. He could've carefully planned out his words, yet he didn't. He could've dispelled any lies or rumors, but he didn't. He could've addressed the attacks of his credibility, but he didn't. On top of all of that, dealers and his peers came out to speak, too.
respectfully, I did post this same message on the passion page: You have the right to not read if you don't like what's here. We have the right to post, as you do and you also have the right to not read any of this, but you still do. We have the right to question a vendor in our small community if we get the chance and we have it. The vendor has the right to defend himself, which he is NOT doing for a reason.
This is a debate and the evidence against Ellsworth bicycles is mounting.
2,400 people can't be wrong-this is obviously interesting to someone.
That is a factually incorrect statement. Reference An attack by Pete (who'll claim he was joking). This is not an unprecented attack either. I have personally been attacked in these forums.steve3 said:No one is bashing Ellsworth riders and we should all keep an open mind.
Holy mackeral you're even more daft than I imagined!TruckeeLocal said:That is a factually incorrect statement. Reference An attack by Pete (who'll claim he was joking). This is not an unprecented attack either. I have personally been attacked in these forums..