I have ordered from both Jensen and crc and both time I was hit with fees when the goods were delivered.......arts seems to have good prices.
I was going to note that I find it funny how some items are a very similar price at the LBS vs online, while others are much cheaper on line......
i just wanted to add a bit of a footnote to this post - after making this I was contacted by a rep from Jensen, who was interested in finding out more details about the fees I paid.
After reviewing my bank records, and contacting UPS (the company that delivered the box of goddies), I am unable to find any details regarding the brokerage fees I am so sure I paid UPS to get my parcel.
I appreciated the Jensen rep efforts to reach out to me and look inot this situation.
I have only ever placed three orders on-line - two for bike parts (once at Jensen and once at CRC) and the third for a pair of DC Shoes.
The shoes were delivered to me with no additional charges.
The CRC order was eventually delivered to me via Canada Post and I had to pay a fee to Canada Post in order to get my box from them.
The Jesnen order may have had a fee charged to me by UPS; however, I can't find any details of it.
I am fairly confident in both cases I paid duty/fee of approximately 10.0% of the cost of my order.
It is my understanding from people I know that sometimes orders from outside Canada are subject to duties/fees and sometimes the package gets thru (for whatever reason) without attracting the attention of anyone.
As a result of the efforts of the Jensen rep, they will now be top of mind when I seriously consider upgrading my rig with some new Race Face Cranks/BB next winter......