[robertj]

I've been riding a '00 Ellsworth Truth SE since new, and well...the chainstay finally cracked where it's been known to do so. That was the not so good news, but after almost 6 years, not tooooo bad.

The GREAT news was that after dropping my bike off at Bicycle Sport Shop here in Austin last Tuesday morning for the warranty repair, I was able to be back on the Truth TODAY...one week later!!

Anyway, I really can't say enough about the great service and warranty experience through my local dealer Bicycle Sport Shop in Austin, TX, and of course at Ellsworth!!

...BTW: when's my large Blue Epiphany frame going to be ready?

 

[damion]

Costs?

I've been riding a '00 Ellsworth Truth SE since new, and well...the chainstay finally cracked where it's been known to do so. That was the not so good news, but after almost 6 years, not tooooo bad.

The GREAT news was that after dropping my bike off at Bicycle Sport Shop here in Austin last Tuesday morning for the warranty repair, I was able to be back on the Truth TODAY...one week later!!

Anyway, I really can't say enough about the great service and warranty experience through my local dealer Bicycle Sport Shop in Austin, TX, and of course at Ellsworth!!

...BTW: when's my large Blue Epiphany frame going to be ready?

A few of questions, if you do not mind?

1. Was the Bicycle Sport Shop the dealer that you bought the frame from?
2. Are you the original owner?
3. What were the costs involved?

It sounds to me like there are some good CS people over at E these days. It is good to hear that the fiascos that have taken place on this board and other issues are finally being addressed.

 

[robertj]

A few of questions, if you do not mind?

1. Was the Bicycle Sport Shop the dealer that you bought the frame from?
2. Are you the original owner?
3. What were the costs involved?

It sounds to me like there are some good CS people over at E these days. It is good to hear that the fiascos that have taken place on this board and other issues are finally being addressed.

A1.) I just moved to Austin, so Bicycle Sport Shop was not the dealer I bought the frame from.
A2.) Yes
A3.) $15 for labor to the local dealer, I paid extra for overnight shipping 'cause I didn't want to miss-out on any riding over the holidays.

I was amazed at how seamless the warranty replacement process is.

 

[TT.]

glad to hear that you had a good experience

also glad to see more ppl coming out of the woodwork and posting more props
over the usual 12 folks posting their biatching and complainig

 

[ahimanic]

Glad to see the lifetime warranty at work without a hitch.

Just curious, you didn't have to deal with any backward compatibility issue for the chain stay since your frame is a 2000?

 

[robertj]

Glad to see the lifetime warranty at work without a hitch.

Just curious, you didn't have to deal with any backward compatibility issue for the chain stay since your frame is a 2000?

No, it was a clean bolt-on with the new(er) chainstay reinforcements.

 

[chad1433]

Asymmetrical stay?

 

[lidarman]

Asymmetrical stay?

Some of the stays have an "x" inside to reinforce them.

 

[robertj]

Some of the stays have an "x" inside to reinforce them.

Yes, this is the new(er) version I was referring to...it's not the asymmetrical stay.