I wanted to give Trek bikes an applause for their customer service. I bought a remedy 8 last may, this was my first trek bike I ever owned. The lyric 2 step messed up after about two months and while it was getting repaired at SRAM, Trek sent me a loner fork so I could ride my bike in the meantime. SRAM ended up sending me a brand new Lyrick 2 step and this fork lasted about two months before it messed up. I called Trek and told them about my problem and how I have lost faith in Rock shock right now. Treks answer: There sending me a new Fox Talas in place of the lyric. I am quite impressed, and will remain a trek customer for a long time.