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There was a fatal sailboat accident in a Newport Beach, CA to Ensenada Mexico race that made national news about 2 years ago. The captain's widow is a family friend and the story and details are long, but they relied on a SPOT GPS locator in the event of an emergency. Because these devices are becoming essential gear for remote MTB trips, I wanted to share their story.
The captain sent a distress call out at 1:30 AM. SPOT's call center consisted of one 19 year old kid. Yes, it's calling a call center and not help. This 19 year old called the contact number for the SPOT device (The captain's wife) and left a voicemail. Remember it's 1:30 in the morning. He called the next number on the list, again leaving a voicemail. There was 4 contact numbers and apparently calling 2 of them was sufficient. 8 hours later the wife gets the voicemail and called SPOT to get details and they were unsure of the next course of action. The wife calls the Coast Guard and they went into action. Three bodies recovered (the widow's brother was one of them) and the husband/captain was never found and presumed deceased. He's thought to have survived the accident, triggered the SPOT device and was adrift. What makes this story even more unfortunate is that around the time of the incident and the SPOT distress signal, a Coast Guard helicopter was only about 10 minutes away. Imagine how the wife felt knowing that and SPOT's lack of response.
Wife is very frustrated by SPOT's response to date and litigation is likely under way. SPOT has an agreement to mediation as part of the Terms of Service... which means user agrees to mediate prior to a law suit, which incidentally is in a small town with police chief and judges related to owner of SPOT.
I know SPOT has saved lives, but how gnarly is this?
The wife referenced this article as one of the only editorial/news piece on SPOT and this incident: SPOT Distress Alerts - Inside Practical Sailor Blog Article . Other media is just regurgitating and referencing the article. We're in a transitional period in media of content/news aggregation over news creation. MTB media won't cover something like this because they want SPOT's marketing money.
There are many more details, but for sensitivity/privacy, I only posted information that is publicly available and relevant to MTB.
The captain sent a distress call out at 1:30 AM. SPOT's call center consisted of one 19 year old kid. Yes, it's calling a call center and not help. This 19 year old called the contact number for the SPOT device (The captain's wife) and left a voicemail. Remember it's 1:30 in the morning. He called the next number on the list, again leaving a voicemail. There was 4 contact numbers and apparently calling 2 of them was sufficient. 8 hours later the wife gets the voicemail and called SPOT to get details and they were unsure of the next course of action. The wife calls the Coast Guard and they went into action. Three bodies recovered (the widow's brother was one of them) and the husband/captain was never found and presumed deceased. He's thought to have survived the accident, triggered the SPOT device and was adrift. What makes this story even more unfortunate is that around the time of the incident and the SPOT distress signal, a Coast Guard helicopter was only about 10 minutes away. Imagine how the wife felt knowing that and SPOT's lack of response.
Wife is very frustrated by SPOT's response to date and litigation is likely under way. SPOT has an agreement to mediation as part of the Terms of Service... which means user agrees to mediate prior to a law suit, which incidentally is in a small town with police chief and judges related to owner of SPOT.
I know SPOT has saved lives, but how gnarly is this?
The wife referenced this article as one of the only editorial/news piece on SPOT and this incident: SPOT Distress Alerts - Inside Practical Sailor Blog Article . Other media is just regurgitating and referencing the article. We're in a transitional period in media of content/news aggregation over news creation. MTB media won't cover something like this because they want SPOT's marketing money.
There are many more details, but for sensitivity/privacy, I only posted information that is publicly available and relevant to MTB.