On Sat, I placed a weborder (CC order) with a major bike retailer for a blowout item (10 pack of tubes), & received a confirmation email. It stated the items & the total price. The CC was not charged. I called them 1st thing on Monday to confirm the order, but the told me the 10 pack inner-tubes were discontinued (despite them being advertised & letting me order them), & to choose another item. I received a confirming email to this effect.
from their website:
"... is not responsible for printing errors or other errors appearing in our catalogs or Web site"
Am I entitled to receive *equivalent* replacement inner-tubes at the same price? (from above, probably no)
Funny thing, the itemized list includes 10 inner-tubes at the *retail price* ($4.99), but the total reflects the blowout price of 10 innertubes for 9.99 Did they send me a *contract* that gives me the right to ask for 10 innertubes for the total price of 9.99?
I had a similar experience with another retailer (non MTB related), & they didn't have the blowout item despite their salesperson telling me so over the phone. Their response was to give me another item & half-price. (keep the customer happy, to avoid a bait-and-switch feeling)
from their website:
"... is not responsible for printing errors or other errors appearing in our catalogs or Web site"
Am I entitled to receive *equivalent* replacement inner-tubes at the same price? (from above, probably no)
Funny thing, the itemized list includes 10 inner-tubes at the *retail price* ($4.99), but the total reflects the blowout price of 10 innertubes for 9.99 Did they send me a *contract* that gives me the right to ask for 10 innertubes for the total price of 9.99?
I had a similar experience with another retailer (non MTB related), & they didn't have the blowout item despite their salesperson telling me so over the phone. Their response was to give me another item & half-price. (keep the customer happy, to avoid a bait-and-switch feeling)