Patio Bike Shop - Bikeshops, Hales Corners, Wisconsin

Patio Bike Shop - Bikeshops, Hales Corners, Wisconsin

DESCRIPTION

An extremely established bike shop, that does honest, fast, and "done the right way" repairs. Friendly and very knowledgeable mechanics, the shop and head wrench have been there since the early 70's. Carries everything you can think of, and has all the odd vintage collector stuff you could possibly want. The midwest's definitive and reputable bike shop.

USER REVIEWS

Showing 1-5 of 5  
[Jul 15, 2012]
tom toporsh
Racer

The place to go hands down.These folks go out of their way everytime i shop with them. Thank you soooo much for always having just what I need!!!!!

Customer Service

A++++++++ Stellar.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 13, 2011]
takreuser
Racer

Small shop

Customer Service

I can't believe the Owner lied to my face.

I had moved a month prior to Ironman Wisconsin 2011, and left my race bike behind. I asked my dad to get a tune up for me and we recieved great reviews from Patio Bike so he went there.

My dad didn't know what to look for when picking up the bike, and he was told they didn't have to do much work because I take good care of my bike (rightfully so the last tune up was 2 months earlier).

I got into town and had to get to Madison for check in (must be checked in by 4:00pm or you don't race), when I picked up my bike from my Parents' house the gears were grinding (previously not an issue) and it was dirty- like it was never cleaned.

I was in a bind- I didn't have time to go back to Patio Bike but I called and shared with them my issue- they said i could bring it in- but I had to get to Madison, that was not an option.

After checking in for the race, I took my bike to another bike shop, and right away they knew there was a problem. $40 and an hour later, they fixed the problem and cleaned up my dirty frame.

I went into Patio Bike after the race to see what they could do for me - I was inconvenienced and paid an extra $40 for their mistake.

The owner lied right to my face, he said when my dad picked up my bike, he was shocked at how clean it was (a lie).

He said he provided me a service and that was that. My mistake was not getting to my bike sooner to make sure they did their job right- so if i had to i could go back to them to look at it I could. BUT I shouldn't have had to do that- they should have done their job right the first time around.

Take responsibility for your poor service, don't lie to the customer. I don't care if i was a one time customer from out of town- I was still a customer.

OVERALL
RATING
1
VALUE
RATING
1
[Jun 25, 2011]
Dan
Weekend Warrior

Small locally owned shop that has been around for as long as I can remember.

Customer Service

Great customer service! After visiting a couple other shops in the area and not finding exactly what I needed, I visited Patio and after explaining what I was looking for they got me exactly what I needed. The sales guy Vince was a huge help.

After I told Vince what I was looking for he immediately pointed out a bike for me that was right in my price range and great for what I wanted to do with it.

I also added a few accessories which they installed for me in a few minutes and I was on my way. Overall, they got me a great bike at a price very comparable to what I was seeing online for the same bike. Also, I get a free tune up within the first year after purchase. I wouldn't hesitate for a second to go back to Patio.

Thanks again Patio!

Similar Products Used:

Great people working there, they were honest and knowledgeable not just on bikes but also on the local laws. They informed me that riding at night without a light was now a fine-able offense in Wisconsin, which I did not know before hand and was never mentioned at other shops I checked out.

OVERALL
RATING
5
VALUE
RATING
5
[May 16, 2011]
Robert Montgomery
Weekend Warrior

Wow! Blows Wheel and Sprocket (Hales Corners) out of the water. John (the owner and chief mechanic) is quiet and very good. He can often get my bike done while I wait. He is fast, fair and polite. The other store, always makes me wait and wait and wait for repairs. Sorry, life is to short. When I come into buy something, they always give me straight answers. Nice, honest and careful folks. The front of the store makes it look like a small shop. Not! They have a second building with tons more bikes. I kept busting my rear rim on my Trek and John came up with an indestructible Spartucus rim. No more broken spokes. Sweet. They are closed during the Winter, but that is fine by me. I rarely ride in 2 feet of snow ;-)

Customer Service

See above. Very good service on every level, from sales to service.

Similar Products Used:

I found them by accident after another shop was going to take 2 weeks to get to my bike. I have never looked anywhere else.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 06, 2008]
ebrunette
Racer

While endurance training on a 1983 Raleigh road bike, I put too much torque on the smaller chain wheel while climbing a hill and the bolts holding it on were ripped off. The bolts were specific to the old Raleigh and I could not find their replacements anywhere- ebay, on-line, or any bike shop in the Milaukee area- I went to 5 different shops. Finally I went to Patio Bike Shop and not only did they have the correct bolt set, but they called in an off duty machinist to craft me a new bolt set becasue I could not afford the discontinued factory set at the time. Their machinist actually came into the shop on his day off,took a standard bolt and altered it to fit the Raleigh chain wheel and it looked exactly the same as the factory set. The next day I competed with the Raleigh in the Devil's Lake Triathlon in Baraboo Wisconsin which consists of several long and steep climbes and the chain-wheel and bike worked better than ever- they also gave it a thourogh tune up and lubrication inside the crank and chain. I am very impressed with the level of service, price, knowledge, and craftmanship I recieved from this shop and now I wouldn't go anywhere else.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 23, 2007]
Brennan
Weekend Warrior

This place is pretty much awesome. I bought my BMX here about 3 yrs ago, and every time i need a tune up or something repaired the staff is right there and waiting. Overall, this is a quality place and I would it recomend to anyone, and I have!

OVERALL
RATING
4
VALUE
RATING
4
[Apr 06, 2007]
Fred

OVERALL
RATING
1
Showing 1-5 of 5  
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