Ray Willis Toys and Bicycles - Bikeshops, Westerly, Island

Ray Willis Toys and Bicycles - Bikeshops, Westerly, Island

DESCRIPTION

This is a family run operation, and a great LBS. When you walk into Ray Willis', you have about a 50% chance (or greater) that you will be deal directly with the owner. At this shop, their top priority seems to be customer satisfaction, not profits. The mechanic is good, and turn around time is minimal (i.e., much lass than other locals). Highly recommended.

USER REVIEWS

Showing 1-1 of 1  
[Dec 27, 2009]
Alan
Weekend Warrior

Long-time family run business. Very knowledgeable and very helpful in all aspects of bike sports. Clean and well stocked shop for bikes as well as parts. Excellent bike mechanics. Giant bikes are their mainstay, but also sell Cannondale. Very fair prices.

Customer Service

Outstanding customer service. Always leave the shop satisfied and not feeling like I have been sold more than I want or need, nor having anything pushed on me. The staff listen to your needs or problems, then help find solutions within a budget you set. They let you know pros and cons but leave the decision to buyer w/o pressure to sell.

Turn around time for repairs is excellent, generally same day if not a couple hours or many time just wait for simple repairs.

Similar Products Used:

I highly recommend Ray Willis Bikes; they are outstanding in all regards.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 30, 2009]
john
Racer

small shop with no good parts for bmx

Customer Service

good people and long serice times

Similar Products Used:

gerat store but over priced

OVERALL
RATING
2
VALUE
RATING
3
[Jul 02, 2007]
GTyler
Cross Country Rider

Great staff, great prices, amazing service, all in a local family run operation. Small shop with limited stock, but the service is worth the wait!

Customer Service

Excellent. If bike shopping, you will most likely be dealing directly with the owner (Mr. Willis), who looks for customer satisfaction, not high profits.

Similar Products Used:

If you're in the S.E. CT or western S.W. RI region and you break something, you're most likely to get immediate service at this shop.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-1 of 1  

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