River City Bicycles - Bikeshops, Portland, Oregon

River City Bicycles - Bikeshops, Portland, Oregon

DESCRIPTION

River City Bicycles, on MLK Blvd in Southeast Portland, was established in 1994 and is one of the largest bike shops in the Portland area, featuring an indoor test track on the second floor. River City is the premier local dealer for Cannondale, Bianchi and Specialized, and also carries numerous other major and boutique brands.

USER REVIEWS

Showing 1-10 of 16  
[Dec 13, 2011]
lkfoster
Weekend Warrior

Nice shop with a good selection of items. The problem that I have with them is that they can be a bit aloof at times.

Customer Service

When the wife went in to buy my new Santa Cruz Tallboy carbon they could barely be troubled to point to an example on a rack. She went next to Fat Tire Farm where they spent over an hour answering all of her questions and demonstrating the bike.

Any guesses as to where she bought the bike?

OVERALL
RATING
3
VALUE
RATING
2
[Jul 03, 2011]
dixonmeister
Weekend Warrior

Total bike snobs.

I've tried this store 2 or 3 times and given up on it. Trying to find a sales assistant on a weekend - when it's like a zoo - is a joke.

The sales assistants that are there are a mixed bag. I had a guy telling me about bikes who seemed to know what he's talking about. However when I went back to try for bike shoes, I knew more about the options the manufacturer knew than the assistant.

I hear good things, and they're successful - but I don't know why.

Customer Service

Where?

OVERALL
RATING
1
VALUE
RATING
1
[Aug 03, 2009]
sygibson
Racer

It's a mixed bag. Some of the peeps at the shop are really cool, and want to help you out. Others are busy preening and prancing about for each other, and couldn't be bothered to help out. It's a real shame - the store has a great selection of all things bike. I really really wanted to like this shop.

I took my (beloved, custom built Specialized S-Works Epic) to them a few times for maintenance. Afterall, they *ARE* an authorized Specialized shop (both selling and maintenance). They screwed my bike up so badly - rear deraileurs that didn't have any problems going in, no longer shifted properly. I had my brake pads changed when they re-bled my hydraulic brakes ... and they forgot to put a brake pad in - obviously didn't even bother to squeeze the levers to make sure the wheel stopped spinning after servicing them. Are you kidding me?

I complained a couple of times - trying to be super reasonable, realizing they're very busy, and maybe some green wrench just got screwed up and flustered. I gave them another chance at it, and nothing was fixed, other than the brake pad put back in.

Customer Service

They have a good selection of road bikes (lots of great high end stuff), and a passable selection of mountain bikes. They have tons of parts and pieces, clothing and accessories.

Unfortunately - I have to agree with most of the other peeps leaving reviews here. The staff is pretty snobby (in general - not all of them, some of them have been great), and seem more interested in their social standing with each other more than helping customers.

God help you if you have them wrench on your bike. They screwed up my mountain bike so badly, so many times - I WILL NEVER TAKE A BIKE THERE FOR MAINTENANCE AGAIN !! Sorry to shout at you - but that's how strongly I feel about it.

Similar Products Used:

I had to take my rear shock (Fox "Brain" built for Specialized) in to be rebuilt after 3 years of hard racing on it. They told me it'd take them 2 weeks to ship it back to Specialized, get it rebuilt, and get it back. I checked in with them after 10 days. They said they had no record of my shock being brought in. I spent 30 minutes on the phone, bouncing around to different people. Then they finally found my maintenance slip, and the shock. Right - they found the shock in their store - which hadn't even been shipped to Specialized yet.

I called them again, 10 days latter, and they basically blew me off with "Dude, we don't have a clue when it'll get back...just chill out...". I called back a week later, and they still didn't have a clue. I asked them to call Specialized to find out what was up. They said they couldn't do that. I escalated it to the floor manager, and he said they don't have any contact info for the repair/rebuilt shop at Specialized. I asked him to call their general service number, and find out who to talk to. He said he was pretty busy and he'd try and "get around to it" in a day or so. Two weeks later, they finally tell me they got it back. Cri

OVERALL
RATING
2
VALUE
RATING
1
[Jul 06, 2009]
JoelovesDirt
Cross Country Rider

Big shop with lots of bling bling road bikes. Not a whole lot of Mt.bikes in stock.

Customer Service

Sales people are a bunch of snotty hipsters who seem to be too busy BSing with each other to help you. If you do find help they look down their noses at you if you don't have shaved legs and want/need road bike stuff. I can't comment on the service dept. because I haven't dealt with them.

Similar Products Used:

If they have no interest in Mt.biking they should quit carrying them. If they were road bike only it would save us all a trip! Only go to River City as a last resort!!!

OVERALL
RATING
1
VALUE
RATING
1
[Jun 16, 2009]
chick n da woods
Cross Country Rider

I have been to this shop a number of times and only patronize this place because they tend to have harder to find parts in stock. I usually call 1st before coming in and the people in the service department are great and seem to know what they are talking about.

Customer Service

My biggest issue with this shop is the lack of customer service from their sales/floor people. Today I went there to purchase a Cannondale stem for a friend. I went directly to the service department and they guy brought out all the sizes that they had and compared it to the one that I brought in to replace.

Once I got to the cash register though it was a completely different story. This girl...can't really call her a lady because she was so rude was 1st to notice me, I put the stem on the counter on top of the sales slip that was to be used to check out with. She asked me if someone had already helped me like was I still looking for more things and I said yes someone in service took care of me. I then looked at her and said "Are you asking me if I need to be rung up?". She said "Yea..duh" then proceeded to turn around and have someone else ring me up.

Similar Products Used:

To the owners and managers of this shop. I know that your average sale is much more than the measly $60 that I spent at your shop today but unless you teach your staff what customer service is then experiences such as this will be shared.

You're shop already has a less than fair reputation amongst mountain bikers in the Portland area. So may I suggest that you just sell road/cross and commuter bikes? That is all that your sales staff pay attention to.

Also on a side note...barely any of your staff smiles or shows a friendly face...well unless you are looking at the high end road bikes on your floor. They seem to congregate there.

Wonder how many people will read this and the other bad reviews you have and will go to another shop to buy? Think about how much your staff has cost you by treating a $60 purchase like an inconvenience. Just a thought.

OVERALL
RATING
1
VALUE
RATING
1
[May 10, 2009]
CAPNCRUNK
Weekend Warrior

This is utterly the worst bike shop I have ever had the unfortunate chance to purchase from. They will take your money and turn their backs on your. Warranty and tune-ups are a nightmare.

Customer Service

Ryan, the service and warranty manager, is literally the worst I have ever dealt with. My frame has a crack, he told me to keep riding. I asked again to have it rectified and he told me he would charge me $100 in labor to break the bike down and then shipping to have the manufacturer look at it. Ryan even had the audacity to bad mouth the bike's manufacturer. Ryan said they were just desingers and didn't know anything about the materials they use.

Similar Products Used:

If I were Ibis Cycles I would put a short leash on Ryan. It's bad enough to have the anxiety of a cracked frame, but to have a rep. from the bike shop where I bought it bad mouth the company, wow!

OVERALL
RATING
1
VALUE
RATING
1
[Jul 12, 2008]
Anonymous
Cross Country Rider

They do not understand how to adjust a SIS system. The shop seems more interested in looking like hipsters than actually understanding how to work on a bike. Figure out how to do it yourself before you let them work on your bike.

Customer Service

They are ok on basic customer service.

OVERALL
RATING
2
VALUE
RATING
3
[Feb 23, 2008]
guspitch
Weekend Warrior

This is a very nice ship with some very high end bikes - they seem to always have something new and neat to look at before any of the other shops in the area.

The shop is kind of small (at least the ground floor), but they have a large stock on hand. Lots of accessories and a good selection. High end apparel also. Large selection of brands.

Customer Service

I have had good experiences with service here - I bought a road bike and they were very accommodating from the test ride through the actual payment. They even price matched a pair of Sidi shoes (although they had to get approval from the owner and he was not to happy about it). The also offer a 10% discount on any purchase with a bike purchase, but you can find better prices elsewhere, even with the discount.

The 30 day tune up that is free with a bike purchase went well, but I did find that the rear derailluer was not adjusted properly (its a Campy record drive train) and so I took it back and they fixed it right away.

I get the vibe of the other reviews posted here, but if you are looking for a mid to high end bike their prices are not bad - and they always have nice bikes on sale. They discount past year models even for the high end stuff, which not all shops do. I think they get a lot of window shoppers so they may not be that aggresive with walk in traffic, which may translate to a perceived snobbery.

Similar Products Used:

Overall, this is a nice shop, a little on the expensive side and they do cater to a more affluent crowd. They have some great deals on slightly dated bikes (usually the previous years models) and they have the latest, greatest uber-expensive stuff on the showroom floor.

They do have a price matching policy so you can get a decent price with a little work.

Their website is a little weak.

OVERALL
RATING
4
VALUE
RATING
4
[Nov 04, 2007]
volks526
Cross Country Rider

nice shop lots of eye candy,,,

Customer Service

I'm 5'11" 248lbs as i walk throu the door i saw the employies make eye contac with me and then quickly walk away, when i finaly found some one to help, with finding a shoe size , he went to the back room, and never return. after 20min waiting and getting no help from the outher 6 employies on the floor we left,

Similar Products Used:

don't waste your time, River City.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 03, 2007]
Anonymous
Weekend Warrior

A little bit of everything here. Mountain, Road, Tandems, Gear, Apparel and a repair shop are all available. The rest of these reviews describe the store quite well.

Customer Service

Customer service has always been adequate, though I've never purchased a complete bike there and I've never had to use their repair shop. The one time I really needed help purchasing my first set of MTB shoes, the sales lady was very helpful and gave me advice on how to care and maintain them. This was during their big 25% off sale and the place was packed.

Other times, when just fantasy shopping, I've had sales people come by and ask me if I needed anything and replied,"Let me know if you need any help" when I told them I was fine. That's really what I want.

Similar Products Used:

I can only base my experience on browsing and purchase under a $100. I haven't had to return anything or use their repair shop. So take from it what you will.

My only complaint is that they put a sign that says "Do not touch" on a $14,000 road bike hanging from a scale. I want to touch it and if a bike costs more than a Toyota, it better damn well stand up to the rigors of my fingerprints!

That is all.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-10 of 16  
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