Paul's Bicycle Way of Life - Bikeshops, Eugene, Oregon

Paul's Bicycle Way of Life - Bikeshops, Eugene, Oregon

DESCRIPTION

Full service bike shop with several branches in Eugene, Oregon. Repairs, rentals, shipping, and "free political advice". MTB Brands also include Felt, Redline, Gunnar, Raleigh.

Alder Street
2480 Alder St. (541) 342-6155
All around bikes and service.

5th Street
152 W. 5th Ave. (541) 344-4105
Lots of MTB stuff here.

6th Street
234 W. 6th (541)344-4150
The dedicated road bike shop.

USER REVIEWS

Showing 1-8 of 8  
[Jun 29, 2011]
backtoriding
Weekend Warrior

I went to the shop on 5th street, have been there a few times I'm looking for a hybrid bike and most of the bikes there were small ones.

Customer Service

I didn't find the service to be very good. Apparently the man helping me just wanted to fix bikes and not do sales. Had no problem with me trying out the bikes, however the first one he put me on was way to small for me and he didn't change the seat height. Tried three bikes and had to wait for the salesman to come back upstairs every time. New to biking and hybrid/comfort bikes, and salesman gave me no information on the bikes. Didn't find out until I got home there had other stores in the area that might of had bikes that fit me. No offer to contact them. Disappointed in the sales help. But do have to say there was definitely no pressure!

OVERALL
RATING
1
VALUE
RATING
1
[May 01, 2009]
Anonymous
Cross Country Rider

When you walk into Paul's, you know you're in Eugene. It has that vibe of friendliness and effortless authenticity that is Eugene's trademark. The shops all have a great selection of bikes from well-known suppliers, as well as all manner of accessories: lights, fenders, helmets, raingear, parts, mirrors, you name it.

Paul admitted to having been a Union organizer in his youth, and now as a business owner, he's walking his talk; the company compensates its employees with above average wages and profit sharing, as well as an annual bonus. Paul's also contributes to the community by donating employee hours to public events such as Earth Day and Bicycle Appreciation Day.

Customer Service

Customer service at Paul's is outstanding. Employees are always super friendly and willing to help regardless of whether you're buying a $1000 bike or borrowing a wrench to tighten a loose bolt.

I'm no just saying this, here is the true story: one day I was riding with my friend when his brakes came loose (long story, old bike), we were near another bike shop in downtown, so I suggested we go there and ask for a screwdriver and a wrench to fix it. We went in, explained what we needed, offered to pay, and still the guy wouldn't do it. He kept insisting it needed a more thorough repair (which it certainly did, but we intended to do it back home, which we told him).

Long story short, we walked out, went to Paul's, asked for the tools, got "of course, here you go" for an answer (that plus a smile), fixed the bike, and had a lovely ride home.


Similar Products Used:

Paul's is top of the line in all regards. Go check it out - you won't be disappointed.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 30, 2008]
davidlovesmountainbiken
Weekend Warrior

Great shops. I've purchased my last 3 bikes from Pauls and they really stand behind their stuff and me. I've walked in to a busy shop and the guys drop what they're doing to get me in and out and on the trails. They go the extra mile to figure out what's going on and fix the problem consistently, often times don't charge me because I'm a repeat long term customer. They helped me with trail info. early on and have kept me going since. Rod, the manager at the 6th street location is a superior mechanic and individual as are all the staff. The owner can be commended for this. Good inventory of bikes and supporting equipment and their prices are fair, on par with many net jobs.

Customer Service

Great.

Similar Products Used:

Good stuff. I'd recommend them.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 12, 2008]
BlueMoon
Weekend Warrior

Paul's now has four locations in Eugene. I have shopped three: 5th Street, Alder, West 11th. 5th Street is by far the busiest and has the largest selection. Sales help here was marginal and I had to seek out staff person for some help. West 11th and Alder were a different story. Small staff but much more interested in finding out what I was interested in. Both stores have limited selections but will contact other stores to see if they stock what you need

Customer Service

Of the 3 stores visited, Alder Street and West 11th were most helpful. I am a noob looking at getting into the sport and was interested in a 29r after reading about them here. Pauls is the GF dealer in the Eugene area and I was looking at the Cobia. Both the guyz I talked to at W.11th and Alder St. were helpful in answering my noob questions and getting me a test ride on a 17.5 and a 19. No pressure and good vibes!

OVERALL
RATING
4
VALUE
RATING
4
[May 27, 2008]
Anonymous
Racer

This shop is not knowledgable on bike fitting. If you want to get a good deal and know exactly what you want and fall into the average size rider they will deal with you and you can get a great price. But you better know exactly what you want and not need any expert advice from them. They are there for the sale and will make it. Whether the bike fits you or not, they will tell you it's okay. If you are an expert and looking for a great deal this could be the shop for you but otherwise, steer clear.

I will admit I only dealt with one sales person. It may be that other associates are more knowledgable.

Customer Service

They are nice and helpful but not knowledgable. After I took my bike in for its first tune up, I had to tighten the rear hub myself. It was so loose that my tire was rubbing on the breaks and wobbling around. Otherwise all bike work has been okay but this surprised me. I have experienced 2-3 day turn around but never next day service. I don't think this is unreasonable just different from other reviews.

OVERALL
RATING
2
VALUE
RATING
3
[Sep 26, 2007]
KKougar

Similar Products Used: Okay first of all cyclist that best describes me is Commuter, second I no longer visit this shop.

While the customer service at the 5th street store is very good, mechanically and technically they tend to overlook a lot and don't always listen to you. They're quick to fix anything that they overlook or screw up but that usually requires a return visit as you don't discover a lot of issues until you are on the road. I think it's great to have a store on 6th specializing in road bikes and another specializing in Mtn bikes but not downtown. How about commuters? They have a poor selection (I use that term loosely) of commuters at 5th and are quick to push whatever they want on you even after you describe what you are looking for.
OVERALL
RATING
2
[May 11, 2007]
gonegator
Weekend Warrior

I have bought many bikes from Pauls over the years. They now have four locations in Eugene. If you consider the long term commitment that Pauls' employees show to the organization (Michael M., Matthew R., Rob C., and many others to be sure), and the fact that they are FREAKS ABOUT RIDING BIKES(!!!), you probably won't find a better place to make a purchase, take a repair, or shoot the bikesheeatt.

Don't forget the free tofu promotion (with the tires you buy)

Customer Service

Mostly knowledgeable staff, some newbies from time to time, but they break them in eventually

Similar Products Used:

New shop on West 11th right on the bike path is the best of the four for test rides.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 31, 2007]
Joel
Cross Country Rider

I've purchased my last few bikes from Paul's, and have been happy with each of them. They've let me test the bikes extensively before buying - I took my most recent one out repeatedly for one-to-two hour rides before taking it home.

Customer Service

Some of the smaller shops have limited inventory, but have been able to order and deliver what I was looking for very quickly, usually within a couple of days. I've gotten a couple of hand-built wheels that stayed true after years of abuse.

Similar Products Used:

The level of experise varies, but I prefer an honest 'I don't know, you should talk to so-and-so about that' than a BS answer. I've always felt I was receiving sound advice from these folks.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 09, 2007]
Bryony Rust
Cross Country Rider

Ideal bike shop- full of wide selection of bikes and bits, plenty of busy staff, happy to help.

Customer Service

Bike hire: best bike, and best service I have had anywhere in the world. Staff happy to help, relaxed and provided us with proper hire bikes that didn't fall apart round the first bend. Made us feel less homesick for our own bikes that we had left behind in England.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2007]
Bobcanride
Cross Country Rider

GReat shop, I bought a Blur last year, no waiting and fair price. And this year I bought a GF Rig. They ordered the bike and had it there in a day. Staff are great!

Customer Service

I have needed service and modifications on the bikes above and often gotten same day service. I have returned products and they have stood by them with refunds. It would be hard for another bike shop to get any of my business in the future. They have created a loyal customer by being fair and reasonable in the prices and service. Thanks to all of you that work at Paul's.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  
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